Specialist, Technology Transformation

Air Canada•Dorval, QC

About The Position

The Technology Transformation will be a key resource to support IDD’s Transformation. This role will work across multiple initiatives to evaluate gaps, change management and ensure the smooth transition of IDD into the new Operating model while helping shape the future of IDD. The role requires close collaboration with stakeholders across IDD, HR, Finance, SP, and other enterprise branches.

Requirements

5+ years of progressive experience in corporate transformation, or enterprise program delivery.
Demonstrated success supporting complex transformation programs across multiple functional areas.
Knowledge in financial management, cost optimization, operating model transformation, and strategic planning.
Demonstrated understanding of global sourcing models, shared services, and vendor management.
Strong stakeholder engagement and communication skills, with a track record of influencing senior leaders.
Strong facilitation, problem-solving, and change management capabilities.
Proven ability to manage ambiguity and drive results in a dynamic environment.
Bachelor’s degree required.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Nice To Haves

Experience establishing or operating Global Capability Centres is a strong asset.

Responsibilities

Provide strategic support for annual and quarterly planning cycles, facilitating progress assessment and roadmap recalibration in response to evolving priorities and external dynamics.
Develop executive-level materials that communicate roadmap progress, impact, and next steps.
Implement and track a performance measurement framework, leveraging data driven insights to guide strategic decision making and drive accountability across the organization.
Implement the IDD Talent Strategy in collaboration with HR, ensuring alignment to future-state capabilities.
Develop and monitor workforce transition Change Management plans, including upskilling, reskilling, and redeployment programs in close ties with HR and the overall Transformation team while fostering a culture of agility, learning, and accountability through structured change management efforts.
Implement a product-based operating model tailored to IDD’s context and priorities.
Oversee the seamless integration of operating model changes across HR, Finance, and IT systems and processes, aligning cross-functional capabilities to support transformation. Develop tools to monitor and communicate implementation progress.
Execute and roll out IDD’s overall sourcing model, balancing internal capabilities with strategic external partnerships.
Partner with SP to build the requirements for a GCC, support the establishment and operationalization of a Global Capability Centre (GCC) that will drive scalability, cost efficiency, and access to global talent.
Create a governance and performance framework to manage vendors and ensure value delivery.
Oversee onboarding, integration, and ongoing relationship management with vendor partners to ensure alignment with IDD strategy.
Act as a connector across business lines, helping drive alignment and integration across transformation initiatives.
Develop and maintain strong, trust-based relationships with key stakeholders including IDD leadership (for strategic direction and initiative ownership), HR (for talent, organizational design, and change management), Finance (for cost tracking, benefits realization, and budgeting), and other enterprise branches (for coordination and enterprise-wide enablement)
Foster a culture of collaboration, continuous improvement, and outcome-orientation across stakeholder groups