Specialist, Technology Support - Logistics (Wednesday-Saturday 4:00pm-2:30am)

Walmart • Calgary, AB

2d • CA$60,000 - CA$75,000 • Onsite

About The Position

The Specialist - Technology Logistics Support role is required for day-to-day support of equipment in the logistics environment. This role is also responsible for receiving, tracking, and resolving L1 Service Desk requests and incidents, submitted by customers via walk-up or systematically. This role assists with the installation of new systems and services as required. Monitor Data center alarms and co-ordinate with 3rd Party, SSC and Global Technology for maintenance.

Requirements

• Age – 16 or older

Responsibilities

• Serves as first point of contact for DC/FC users seeking IT support.
• Aims to resolve a significant portion of incidents and fulfill routine service requests directly.
• Act as communication bridge between the operations and various support teams to facilitate smooth information flow and effective problem resolution.
• Manage release of planned outages and upgrades to ensure successful implementation.
• Assist with supporting Microsoft Windows and its office products.
• First level support of all office printers in preventive and remedial capacity.
• When unable to resolve an issue themselves, escalates incidents and complex service requests to the appropriate global support and specialist teams.
• All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed