Specialist Technician, Technology Support - IT Support

Vizio•Dallas, TX

4d•Onsite

About The Position

VIZIO’s Information Technology team is seeking a Specialist Technician to join their growing team. The successful candidate will have the ability to work with cutting edge technology that helps facilitate productivity, security, and collaboration. The Specialist Technician, will report to the Technology Support II and provide hands on support to employees in their local office and company-wide employees via remote assistance.

Requirements

High School Diploma.
Advanced understanding of currently supported Windows and macOS versions, with 1+ years of experience supporting the OS.
1+ years of related work experience.
Self-starter that thrives in a fast-paced, and rapidly evolving environment.
Hard-working team player, with a “no task is too small” attitude.
Can explain technical issues to non-technical users.
Can work with software developers when they need assistance. Providing them with correct solutions and root causes analysis.
At least 1 year of working with ticketing systems like Jira and ServiceNow.
At least 1 year of working with Office 365 Admin Center.
Beginner level understanding of Command Prompt, PowerShell and Terminal.
Solid foundation of Windows and macOS imaging.
Knowledge of Self-Service software installation tools such as Company Portal and Manage Engine.
Understanding of Active Directory tools.

Nice To Haves

Creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Support on-boarding of employees in weekly New Hire Orientation meetings.
Collaborate with other technicians to provide rotational weekend support.
Provision PC, Mac, and Linux based hardware for new employees.
Provide L1/L2 support to users locally and company-wide via Email, Chat, or Phone while following established SLAs, policies, and SOPs.
Assist Infrastructure and Client Services teams with testing and deployment of new hardware, software, and operating systems.
Provide support for Video Conferencing Systems.
Collaborate with senior team members and team leadership on hardware requirements to facilitate maximum productivity.
Oversee inventory and stocking levels for IT assets at your local office.
Coordinate with local office manager for building access and maintaining IT managed office equipment.
Occasional voluntary travel to other offices throughout the U.S. as needed.
Other tasks as assigned by team leadership.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.)