Specialist - Technical Support NE
About The Position
General Function: Responsible for providing in person college-wide training, support and delivery of technological solutions. Responsible for support and implementation of end user technology needs. Serves as a liaison between the user community and Information Technology, providing outstanding customer service in person, online, or by phone Working Hours: Monday-Wednesday: 2:30 pm - 9 pm Thursday: 3 pm - 9 pm Friday: Off Saturday: 7:30 am - 1 pm Responsibilities Experience: Understanding of a wide variety of operating systems. Understanding of support tools. 2 + years experience supporting Windows desktop/laptop PCs. 2 + years Remote Desktop support experience. 2 + years of experience with customer service, providing remote technical support. Ability and willingness to work outside of normal and traditional hours. Ability to handle a wide variety of customer service situations. Able and willing to learn new as well as existing technologies. Able to multi-task. Be a contributing member of a Technical Team. Excellent interpersonal, verbal and written communication skills with ability to handle customer concerns over telephone or through personal contact. Experience working in a team-oriented, collaborative environment. Familiar with a problem management ticket system. Familiarity with Active directory. Have knowledge of commonly used concepts, practices, and procedures within the Information Technology field. Knowledge and experience of customer service practices. The ideal candidate is detailed oriented and thorough; must be able to follow-through to the completion of a task. Experience in higher education or a campus environment Working Conditions/Physical Requirements: Work is primarily indoors. Physical activities include light to medium work of up to 50 lbs. which includes lifting and moving computers, hardware, peripherals and related furniture or equipment. Some tasks will require the use of a ladder. Qualifications Education: Associate degree or two (2) years of equivalent experience. Related certifications a plus including current Microsoft Windows operating system, Microsoft Office Suite, CompTIA A+, Help Desk Institute, ITIL.
Requirements
- Understanding of a wide variety of operating systems.
- Understanding of support tools.
- 2 + years experience supporting Windows desktop/laptop PCs.
- 2 + years Remote Desktop support experience.
- 2 + years of experience with customer service, providing remote technical support.
- Ability and willingness to work outside of normal and traditional hours.
- Ability to handle a wide variety of customer service situations.
- Able and willing to learn new as well as existing technologies.
- Able to multi-task.
- Be a contributing member of a Technical Team.
- Excellent interpersonal, verbal and written communication skills with ability to handle customer concerns over telephone or through personal contact.
- Experience working in a team-oriented, collaborative environment.
- Familiar with a problem management ticket system.
- Familiarity with Active directory.
- Have knowledge of commonly used concepts, practices, and procedures within the Information Technology field.
- Knowledge and experience of customer service practices.
- The ideal candidate is detailed oriented and thorough; must be able to follow-through to the completion of a task.
- Associate degree or two (2) years of equivalent experience.
- Physical activities include light to medium work of up to 50 lbs. which includes lifting and moving computers, hardware, peripherals and related furniture or equipment.
- Some tasks will require the use of a ladder.
Nice To Haves
- Experience in higher education or a campus environment
- Related certifications a plus including current Microsoft Windows operating system, Microsoft Office Suite, CompTIA A+, Help Desk Institute, ITIL.
Responsibilities
- Responsible for providing in person college-wide training, support and delivery of technological solutions.
- Responsible for support and implementation of end user technology needs.
- Serves as a liaison between the user community and Information Technology, providing outstanding customer service in person, online, or by phone
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
