TECHNICAL SUPPORT SPECIALIST

State of Illinois • Springfield, IL

5d

About The Position

Under direct supervision of the Technical Systems Supervisor, the Technical Support Specialist will provide technical support to TRS employees, Trustees, Consultants, and other users of TRS’ computing environment and equipment. This position is responsible for providing frontline support through a centralized Help Desk and will perform on-call services when necessary.

Requirements

• Associate degree in Computer Science or other related technical discipline
• Relevant experience may substitute for the degree requirement on a year-for-year basis
• Fundamental knowledge of and experience working with PowerShell or other scripting language
• Established communication skills, emotional intelligence, humility, and drive
• Must be able to work within a fast-paced environment that requires frequent attention shifts
• Proactive, self-starter able to work with limited supervision
• Good time management skills

Responsibilities

• Assist in managing Windows/Linux workstations
• Upgrading, installing, and configuring application software and computer hardware
• Provide frontline helpdesk support resolving tickets in a timely manner with limited disruptions
• Assist with drafting and/or updating procedures and documentation as assigned
• Assist IT staff for planning and implementing new or upgrades of IT infrastructure
• Training technical and non-technical staff on new systems, protocols, and best practices
• Work alternate shifts when necessary and serve in an on-call capacity, including holidays and weekends as designated by the Technical Systems Manager or Supervisor
• Occasional travel may be required
• Perform other duties as required or assigned

Benefits

• Full-and part-time employees are eligible for the State of Illinois comprehensive benefits program which includes medical, dental and vision coverage.
• All employees hired after August 17, 2001 participate in the TRS retirement pension plan.
• Employees also have the option to contribute to additional State of Illinois deferred compensation plans.
• The TRS pension plan is a participating reciprocal system under the Illinois Pension Code Retirement Systems Reciprocal Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees