Technical Support Specialist
About The Position
At ViewPoint Partners and its affiliates Fairview and FilePoint, our strength is in our people and client relationships. We primarily serve investment advisers registered with the Securities Exchange Commission. Our team thrives on self-motivation, ambition, and drive. We seek candidates who embrace challenges, welcome growing responsibilities, and excel in a fast-paced, dynamic setting that involves team collaboration, qualitative and quantitative analysis, and delivering exceptional service to our clients. Our team-oriented environment fosters career growth, whether you're an entry-level applicant or an experienced professional. We offer valuable opportunities for development and sometimes involve minor travel.
Requirements
- Bachelors / Associates degree preferred
- 3 years or more required of related experience in troubleshooting and providing help desk support
- Working knowledge of fundamental operations of relevant software(Microsoft, etc), hardware and other equipment
- Experience with customer service practices
- Oral and written communication skills
- Problem analysis and solving
- Team interaction
- Attention to detail
- Highly Organized
Responsibilities
- Respond to requests for technical assistance in person, via phone, chat or email
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources quickly and accurately
- Advise user on appropriate action
- Follow standard help desk procedures
- Log and document all help desk interactions
- Identify and escalate situations requiring urgent attention
- Inform management of recurring problems
- Stay current with system information
- Help update training for new and revised software
Benefits
- competitive salaries
- excellent career opportunity
- rich competitive benefits package: including 100% health care coverage for full-time employees, as well as dental, vision and life insurance, a 401(k) with a match and generous paid time off.
- collaborative and supportive work environment
- professional development opportunities
- companies who truly care about their employees, services and clients.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
