Specialist, Tech Sales Services, Lead

Lyondell Basell North America•Houston, TX

About The Position

LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling technology, LYB is enabling a more sustainable future for generations to come. LYB develops high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. LYB places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce. We're addressing the global challenges of ending plastic waste, taking climate action, and supporting a thriving society, while generating value for our customers, investors, and society. Come Join an Inclusive Team. The Intermediates and Derivatives (I&D) business is seeking a Lead Specialist, Technical Sales Services to provide technical and Product Stewardship support to the sales of I&D products in the Americas, by providing customers with product technical information and application/use information, and with environmental, safety and regulatory information. The role is also to provide leadership and guidance to the I&D business taking into consideration customer product requirements, competitor products, manufacturing and distribution practices, environmental, health and regulatory perspectives, and quality requirements from manufacturing through supply chain to customer end-use. The role may include representation for the Company on industry panels such as ACC and requires influencing external decisions on regulatory and compliance issues.

Requirements

Bachelor’s degree in science, engineering or 7 plus years’ experience in the petrochemical industry working in research and development, quality, manufacturing, supply chain, or other relevant technical environment.
Strong communication skills with ability to present product technical and stewardship issues and influence decision-making with customers, distributors, sales, business, supply chain, and manufacturing personnel.
Good interpersonal skills with a strong customer focus.
Understanding of quality and HSE management systems, e.g., ISO 9000, Responsible Care®, and Operational Excellence and regulations relevant to business area.
Strong (product) technical orientation with ability to think systemically, build partnerships, deliver results, drive innovation, and grow capabilities.

Nice To Haves

CompetenciesBuild PartnershipsDeliver ResultsDrive InnovationGrow CapabilitiesPromote InclusionMotivational FitTechnical Skills

Responsibilities

Provide product technical and product stewardship advice and guidance to customers, business and manufacturing. This may involve issues and inquiries related to product quality, specifications, product safety, handling, and end-use applications (existing and new).
Coordinate audits by customers and by certification bodies.
Present and summarize complex technical issues with clarity to sales, customers, business leaders and supply chain.
Prepare or support company response to customer complaints relating to quality; ensure adequacy of response; recommend immediate and long-term corrective actions and drive implementation of same.
Develop, edit and approve technical product literature.
Lead change process for sales, customer, and manufacturing specifications.
Represent the Company in technical and professional organizations, such as ACC, IPEC, ASTM, etc.
Product Stewardship lead for products in assigned product line; monitor current and proposed regulatory issues impacting the business and recommend research and advocacy activities.
Compare Company practices with Industry practices and recommend improvements.
Provide product training (internally & externally).