Specialist, Surgical Pathology Support

University Hospitals • Cleveland, OH

2d • Onsite

About The Position

Develops and maintains a working knowledge of policies, procedures, processes and services relevant to Pathology. Maintains competency to answer most frequently asked questions from internal and external customers. Handles customer inquiries referring only the more complex matters such as those needing management approval and/or questions of policy interpretation to other staff. Receiving, following up, ordering and sending of pathology consult requests, including registration, accessioning, and transcription of results to the laboratory LIS. Performs general support duties including, but not limited to, travel arrangements, meeting coordination, expense submission, correspondence transcription, departmental office supply inventory and ordering. Coordinates departmental tumor boards, legal cases, storage of patient material, autopsy documentation. Provides back up support for additional departmental needs. Performs other duties as assigned. Complies with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Requirements

• High School Equivalent / GED (Required)
• Microsoft Office skills in Word and Excel, customer service skills, knowledge of medical terminology, knowledge of pathology terminology, knowledge of pathology lab testing. (Required proficiency)
• Computer skills, preferably with knowledge of laboratory information systems (Required proficiency)
• Able to multi-task, prioritize and manage own time efficiently. (Required proficiency)
• Organization, interpersonal and problem-solving skills. (Required proficiency)
• Ability to read and interpret both internal and external documents (Required proficiency)

Nice To Haves

• Associate's Degree in a science related field (Preferred)
• 1+ years physician support experience in health care/medical educational setting (Preferred)

Responsibilities

• Maintains competency to answer most frequently asked questions from internal and external customers.
• Handles customer inquiries referring only the more complex matters such as those needing management approval and/or questions of policy interpretation to other staff.
• Receiving, following up, ordering and sending of pathology consult requests, including registration, accessioning, and transcription of results to the laboratory LIS.
• Performs general support duties including, but not limited to, travel arrangements, meeting coordination, expense submission, correspondence transcription, departmental office supply inventory and ordering.
• Coordinates departmental tumor boards, legal cases, storage of patient material, autopsy documentation.
• Provides back up support for additional departmental needs.
• Performs other duties as assigned.
• Complies with all policies and standards.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED