Specialist / Sr. Specialist, Quality Data Insights

Colgate•Topeka, KS

7d•Onsite

About The Position

The Specialist/Sr. Specialist, Quality Data & Insights transforms global consumer and veterinary complaint data into actionable intelligence to elevate product quality and pet parent trust. This role ensures compliance by extracting, validating, and evaluating data from global systems (e.g., Wilke-Global, CRS, SAP), overseeing complaint and adverse event investigations, and ensuring timely closure per quality and regulatory standards. The position improves traditional monitoring through automated early-warning systems, predictive watch lists, and Production Run Alerts (PRA) to identify and escalate emerging quality risks. This role designs and maintains robust data models and infrastructure, enabling fast, data-informed decisions. This role partners cross-functionally to align data architecture with business needs, supports complaint-proof design for new product launches, and leads monthly complaint review forums, translating complex findings into concise, impactful insights for all stakeholders.

Requirements

Bachelor's degree in Business, Economics, Statistics, Mathematics, Engineering, Data Science, Computer Science, Marketing, or a related field.
4+ years of experience in performing and applying data analysis/analytics, compliance, risk management or quality control.
Experience with querying, cleaning, and integrating datasets from multiple sources, building and using pivot tables, and creating custom data visualizations.

Nice To Haves

Master’s Degree or Professional Certification in Data Analytics or Data Engineering.
Understanding of food/pet food production facilities and associated Quality Assurance programs.
Proficiency with programming languages such as Python and SQL and with data transformation and AI tools.
Ability to translate quantitative datasets and technical data metrics into clear, risk-focused, and actionable narratives that inform strategic decision-making through data storytelling, and collaborate and communicate cross-functionally to resolve underlying consumer issues.
Strong oral and written English skills.
Enhanced ability to gather relevant information efficiently and use data to support high-stakes recommendations for operational improvement.
Ability to translate "data speak" into "business action," creating clear narratives for executive stakeholders.
Mastery of modern analytics workflows and the ability to query, clean, and integrate datasets from multiple sources, build and use pivot tables, and create custom data visualizations while leveraging plant-floor data to drive informed decisions and business outcomes.
A deep commitment to the consumer experience, taking quick action to resolve identified quality issues.

Responsibilities

Extract data from global databases (Wilke-Global, CRS database), maintain tracking tables, review data for accuracy, and close adverse event complaints.
Lead oversight of consumer complaint investigations and ensure completion per quality and regulatory requirements.
Provide monthly complaint reports to plants and contract manufacturers (Comans) and support audits and regulatory visits (e.g., FDA).
Update complaint Standard Operating Procedures (SOP).
Elevate traditional complaint monitoring by developing automated early-warning systems.
Maintain a predictive "Watch List" to identify emerging consumer trends and monitor complaint metrics, enabling proactive intervention before market impact.
Manage the identification of high-risk issues exceeding established thresholds to generate Production Run Alerts (PRAs) and deliver ad hoc reports on various complaint metrics.
Use data analytics platforms to design and aggregate consumer and veterinary complaint data.
Transform raw data from global databases and SAP into well-documented, actionable data models for the Quality organization.
Partner with cross-functional stakeholders to align data architecture with business needs.
Provide data-driven support during the process to ensure new product launches are designed to minimize consumer complaints and maximize product superiority from Day 1.
Support Root Cause Analysis efforts with cross-functional teams.
Lead monthly complaint review meetings (including Quality, Supply Chain, Marketing, Legal, and S&T).
Communicate technical analytical concepts to non-technical stakeholders and departmental leadership in a compelling manner, driving a culture of data-informed decision-making and clear, actionable outcomes.

Benefits

medical
dental
vision
basic life insurance
paid parental leave
disability coverage
participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements
a minimum of 15 vacation/PTO days
13 paid holidays
Paid sick leave