Senior Service Specialist Solution Engineer

Salesforce • Chicago, NY

13d • Hybrid

About The Position

As a Specialist Solution Engineer focused on Agentforce Service in the SMB segment, you are more than a pre-sales consultant. You are a strategic force multiplier for the business. You will partner closely with Account Executives, Core Solution Engineers, and cross functional teams to shape how Agentforce Service is positioned, delivered, and scaled across a high velocity pipeline. This role is ideal for someone who thrives in fast paced environments and wants to influence how we sell and demonstrate AI powered service, not just support individual deals.

Requirements

• 5 or more years of experience in Solution Engineering, pre sales, consulting, or a similar customer facing technical role
• Computer Science or Related Degree
• Strong ability to translate business needs into technical solutions and business value
• Experience delivering customer facing demos and presentations to both technical and business audiences
• Excellent communication, storytelling, and stakeholder alignment skills
• Ability to operate in a fast paced, high volume sales environment
• Curiosity, ownership mindset, and a passion for solving complex problems

Nice To Haves

• Experience with customer service, contact center, or customer experience technologies
• Familiarity with AI, automation, and agent based experiences
• Experience in SMB or high velocity sales environments
• Salesforce certifications or equivalent platform experience
• Background in integrations, workflows, or CRM ecosystems

Responsibilities

• Lead discovery sessions to uncover business challenges and define solution strategy
• Design and deliver customized product demonstrations that show real world value
• Develop and execute technical sales strategies aligned to customer outcomes
• Translate business needs into solution architectures and recommendations
• Respond to RFPs and RFIs with both technical and business context
• Partner with Sales, Product, and Services to drive aligned execution
• Contribute to team enablement, best practices, and scalable assets
• Stay current on Agentforce Service, AI, and automation innovations

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree