Lead Specialist Solution Engineer – Field Service - Health & Life Sciences

Salesforce • Chicago, IL

3d • Hybrid

About The Position

Salesforce is seeking a Field Service Specialist Solution Engineer to envision and present innovative Salesforce solutions for the field service management (FSM) market. The ideal candidate will possess strong technical and sales skills, establishing credibility with internal stakeholders, customers, and partners. While the primary focus is the Health & Life Sciences (HLS) market, the role may extend to other industries. This position involves collaborating across the sales organization to develop transformational visions using Salesforce technology, overcoming technical objections in complex sales campaigns, and acting as a subject matter specialist within the Salesforce Field Service product suite. The team emphasizes hard work, team success, and a positive work environment.

Requirements

• B.S. in Computer Science, Software Engineering, MIS, or equivalent work experience.
• Deep functional understanding of field service operations and processes (work order management, scheduling, dispatch, mobile workforce, asset management).
• Previous experience as a Sales Engineer or Architect for a CRM, ERP, or EAM company — preferably within the FSM domain.
• Excellent presentation skills with strong client-facing and consulting abilities.
• Application configuration experience (hands-on setup and configuration of CRM/FSM solutions).
• Ability to work as part of a team to solve technical problems in varied environments.
• Ability to multi-task, thrive in a fast-paced team environment, work under tight deadlines, and take ownership of problems.
• Curiosity and energy — ability to understand customers' true pain points and apply solutions creatively to establish a differentiated architecture.

Nice To Haves

• Experience with Salesforce Field Service (Lightning), Service Cloud, and/or Experience Cloud.
• Understanding of the broader Salesforce platform and product suite.
• Field service management application experience: ClickSoftware, Microsoft Field Service, IFS, ServiceMax, Oracle TOA.
• Back-office / ERP system understanding: order management, asset management, work order management, warehouse management.
• Experience with or interest in AI, Agentforce, automation, and machine learning use cases in field service (e.g., Pre-Work Briefs, Voice-to-Form, Post-Work Summaries, AI-Based Scheduling).
• Contact center or WFM solution experience (Amazon Connect, Genesys, Verint, NICE, Calabrio).
• Basic experience with HTML/CSS, web technologies, or integration/API concepts.
• Willingness to travel (Less than 10%).

Responsibilities

• Evangelize Salesforce Field Service and Scheduler value to customers (including C-level executives and IT) and field sales teams.
• Assess business and operational impact of technology adoption; deliver findings including key pain points, proposed solutions, and ROI.
• Contribute to the development of technical sales strategy.
• Configure and demonstrate visionary, tailored solutions that closely reflect each customer's unique business.
• Discuss and propose solution architecture that includes field service components such as mobility, scheduling, optimization, inventory management, back-office integration, and workflow process definition.
• Work effectively in a matrix organization alongside Account Executives, Service SE leads, and implementation partners.
• Execute enablement activities: webinars, best practices sharing, knowledge sessions.
• Collaborate with Field Sales teams, Account Executives, and Product Management to establish credibility and trust with customers.

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree