Specialist, Software Engineer - Life New Business Production Support (Java)

Nationwide•Columbus, OH

7h•$95,500 - $177,500•Hybrid

About The Position

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. As part of the Production Support team on the Wing Walkers line supporting Life New Business applications, this role is responsible for researching and resolving issues raised by business operations and identified through system monitoring. This person will help improve support processes, develop efficient solutions, and provide strong partnership across IT, business teams, Middleware, and SaaS vendors. The role also supports infrastructure upgrades, production stability, and continuous delivery efforts. Strong communication is essential, as this position serves as a liaison between technical and non-technical partners while ensuring applications run effectively and issues are resolved quickly. This role is based in Columbus, Ohio, with a hybrid schedule requiring in-office attendance on Wednesdays and Thursdays. Standard business hours are Monday through Friday. On-call support is required one week out of every six, including 24/7 availability during the assigned rotation. Occasional off-hours support may also be needed for deployments and production issues. If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you! As a Software Engineer, you will focus primarily on providing high quality, efficient technology solutions to business partners by crafting new software applications or modifying and/or supporting existing packaged or custom-built applications. In this capacity, you’ll analyze, code, configure, test, debug, document and maintain applications. At Nationwide, we find purpose in protecting people, businesses and futures with extraordinary care – and we’ve been doing that since 1926. Our financial strength and caring culture extend beyond our associates into the communities we serve. You really can feel the difference at Nationwide, which is why we continue to be named one of the Fortune 100 Best Companies To Work For. Check out why others think we're a great place to work, too, and let us know – can you see yourself at Nationwide?

Requirements

Ability to debug complex applications using Java, Spring MVC, Spring Boot, and JavaScript
Working knowledge of SQL and Oracle PL/SQL
Basic to intermediate Linux skills
Basic knowledge of Docker and Kubernetes
Experience with tools such as Microsoft Teams, Jira, ServiceNow, and Microsoft Office
Familiarity with GitHub, Apigee, New Relic, Splunk, Jenkins, Harness, AWS, Rancher, Azure, Postman, SoapUI, and Harbor
Strong written and verbal communication
Ability to explain technical issues clearly to non-technical audiences
Strong problem-solving skills with the ability to work proactively and independently
Completion of undergraduate studies in computer science, management information systems, or other related degree. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree.
Four or more years of analysis and technology experience.
Proficiency in one or more programming language such as Java, C++, Python, JavaScript.
Strong knowledge of software development lifecycle.
Proven ability to tackle complex business and development problems.
Ability to thrive in a team environment.

Nice To Haves

Insurance/financial services industry knowledge a plus.

Responsibilities

Provide immediate support for P0 incidents(on call) and support resolution for P1-P4 incidents
Investigate, mitigate, and resolve production issues, tasks, walk-ups, and problem tasks
Participate in root cause analysis and incident follow-up activities
Plan, coordinate, facilitate, validate, and support disaster recovery, releases, patching, and production implementations
Support infrastructure-related work, including upgrades, tool migrations, and technical validation
Manage and support ID and access needs
Develop, maintain, and support application monitoring using tools such as Splunk, New Relic, and FullStory
Support batch jobs and Universal Automation Center processes
Run reports and perform manual production mitigation or clean-up when needed
Support configuration management activities, including data verification, updates, and code migration
Participate in implementation planning, design discussions, and code reviews
Support audit, information risk management, and other assigned responsibilities
Analyzes, solutions, develops, tests, debugs, documents and deploys software according to standards in an agile environment.
Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
Uses DevSecOps practices, tooling and techniques.
Drives continuous improvement and learning through ongoing training, practice and innovation.
Manages medium to large project priorities, deadlines and deliverables proactively.
May perform other responsibilities as assigned.