Specialist Social Media

Hilton Grand Vacations•Orlando, FL

About The Position

This position resides within the Social Media Team (Orlando) and is responsible for assisting with the reporting and workflows for earned and paid media platforms. The primary objective of this role is to provide reporting and listening support for the social media brand accounts. They also will provide support for ideation and moderation. The role will need to be on intimate terms with the inner workings of all major social platforms and know how to fashion reports within tools such as Sprinklr. Responsibilities include building comprehensive reporting dashboards and listening queries to help build team credibility and educate internal stakeholders. Additionally, this position will be required to employ sound decision-making skills to aid in the management of multiple active social media accounts on a day-to-day basis on behalf of the brand. Ideal candidates must have a passion for social media, an understanding of current platforms and be familiar with social media as both a brand and engagement tool. Here’s why you will love it here: Recognition Programs and Rewards Excellent health care options, including medical, dental, and vision A people-first culture Go Hilton: Travel Discounts Program Hilton hotel rates worldwide. Perks at work: Employee Pricing platform Employee Assistance Program that supports your physical and mental well-being. Paid Vacation Time and Paid Sick Days 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities And more!

Requirements

A minimum of 2-3 years social media analyst experience
Strong oral communication skills and an understanding of what should be communicated to different audiences
Ability to work in a team and assist in the execution of social media requests within an expedited timeframe
Have a working knowledge of Sprinklr
Proficient in Microsoft Office

Responsibilities

Proficiency in analyzing social media data using tools like Google Analytics, Facebook Insights, or Sprinklr Analytics.
Ability to track key performance indicators (KPIs) such as engagement rates, click-through rates, and conversion rates across social platforms.
Experience creating detailed reports summarizing social media performance, trends, and actionable insights for stakeholders.
Familiarity with major social media platforms (Facebook, Twitter, Instagram, LinkedIn) and their analytics features.
Optimize social media content based on data-driven insights to improve reach, engagement, and conversions.
Ability to set up and track social media campaigns, including UTM parameters and conversion tracking.
Understand how social media impacts search engine optimization (SEO) and incorporate relevant keywords and hashtags.
Strong written and verbal communication skills to collaborate with cross-functional teams and present findings effectively.
Perform ad-hoc social media related projects as requested by management.
Proficiency in using tools like Brandwatch, or Sprinklr to monitor and analyze brand mentions, sentiment, and customer conversations across social channels.
Ability to extract actionable insights from social media conversations and adapt strategies accordingly.