Specialist, Small Business & Consumer Loan Operations

Santander • Southington, CT

1d • $33,750 - $52,000 • Onsite

About The Position

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
The Specialist, Small Business & Consumer Loan Operations delivers a good quality, error free work product within the required time frames. The incumbent ensures final product complies fully with the Company's credit policies and operational requirements.

Requirements

• Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required
• 0+ Years In same or similar role. - Required.
• Knowledge of regulatory guidelines (residential mortgage; consumer; commercial).
• Ability to initiate, develop, and implement projects and procedures.
• Basic knowledge of lending procedures and regulations.
• Ability to handle multiple tasks while maintaining strong attention to detail.
• Strong interpersonal skills (written and oral).
• Demonstrated ability to understand and interpret compliance regulations.
• Ability to deal with customers effectively.
• Ability to meet deadlines.
• Strong organizational and analytical skills.
• Ability to develop and implement goals and objectives.
• Thorough knowledge of a variety of software programs (particularly Excel, Word, and PowerPoint).
• Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Nice To Haves

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

• Reviews customer account instructions to ensure that proper documentation is attached.
• Verifies accuracy of transaction details for account transactions, fees, rates, spreads and instruction.
• Ensures all agreed checks in pre- processing / processing are strictly carried out.
• Ensures emails and customer requests are responded to completely, comprehensively and immediately.
• Participates in team meetings and ensures implementation of agreed action points.
• Researches the unit's Suspense Account entries to determine which entries are unapplied loan payments.
• Processes loan confirmations for loan transactions and remits confirmation to the customer as required.
• Supports implementation of key projects.
• Updates control sheet and reconciles the daily instructions.
• Ensures timely escalation to Management of any exception noticed related to work and environment.
• Ensures timely archival of records with service provider and proper maintenance of inventory of archived records.
• Ensures that new loan instructions have properly executed documentation, signatures and approvals.
• Ensures account maintenance instructions have properly executed documentation, signatures and approvals.

Benefits

• A fair and competitive rewards package that reflects the impact you create and the value you deliver.
• Benefits are designed to support you, your family and your well-being, now and into the future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level