Specialist, Risk Management

Resorts World Las Vegas • Las Vegas, NV

1d • Onsite

About The Position

The Risk Management Specialist is responsible for overseeing the administrative operation and functions of the Risk Management office and provides direct administrative support to the Risk Manager and Claims Examiner. This role involves initiating contact with employees, supervisors, TPA Adjusters, and doctor's offices regarding lost time workers' compensation claims. The specialist will establish and maintain case files in the risk management system, log and index documents, and review records. They will act as a liaison between department managers and the workers' compensation TPA to ensure proper communication for lost time work comp cases. Additionally, the role provides administrative support to the Risk Management department, including answering phones, responding to emails, and assisting with general liability claims as directed by the risk manager. The specialist will also manage and approve certificates of insurance in the database and oversee the evidence room. A requirement of the role is to use a personal device/cellular phone for job-related operational tasks, job duties, and review of company documents. Other job-related duties may be assigned by the risk manager.

Requirements

• Working knowledge of the principles of general liability claims.
• Basic medical terminology related to the cause and treatment of occupational injuries and diseases and Nevada work comp laws.
• Practices and procedures of claims management including investigation and evaluation as directed by the risk manager.
• Understanding of litigation processes in direct support of the risk manager.
• Communicate effectively with a variety of individuals representing diverse cultures and backgrounds and function calmly in situations which require a high degree of sensitivity, tact, and diplomacy.
• Ability to work varied shifts, including nights, weekends, and holidays.
• At least two years of previous experience in a guest service customer facing position.
• High School Diploma or equivalent.
• Proof of eligibility to work in the United States.
• Must be able to work at a computer station and multitask during the course of the day.
• Must be physically in the office for the assigned shift except on break periods as business demands dictate.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.

Nice To Haves

• Working knowledge of claim systems.
• Knowledge of general liability, business auto claims, and workers compensation processing.
• Basic understanding of certificates of insurance.
• Knowledge of and support of litigation processes and discovery.
• Prior experience with managing office with high volume in-coming (internal and external) phone calls and mail.
• Previous experience working in a large, luxury resort setting.
• Risk Management, Claims, Management, Work Comp experience.

Responsibilities

• Initiates contact with employees, supervisors, TPA Adjuster, and doctor's office regarding Lost time workers' compensation claims.
• Establishes and maintains case files in the risk management system, logs and indexes, reviews documentation and records.
• Liaison between department managers and workers compensation TPA to ensure proper communication with property workers compensation program for lost time work comp cases.
• Provide Administrative Support to Risk Management department including answering phones, responding to emails, working as directed on general liability claims at the direction of the risk manager.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as assigned by the risk manager.
• Review and maintain the certificates of insurance in the database (spreadsheet) and approve certificates of insurance.
• Management of the evidence room as directed by the risk manager.

Benefits

• Resorts World Las Vegas is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED