Specialist, RIA Operations

New York Life•New York, NY

21h•Remote

About The Position

Eagle Strategies LLC is a Registered Investment Adviser and wholly owned subsidiary of New York Life Insurance Company. As part of New York Life’s Wealth Management division, Eagle Strategies has a long history and passion for career development, innovation, collaboration, and diversity, equity and inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally. Eagle Strategies provides retail investment advisory services through about 1,250 affiliated investment advisor representatives (IARs) and more than $20B in assets under management (AUM). Eagle IARs provide comprehensive investment advisory and financial planning capabilities. Through our "protection first" planning philosophy and backed by solutions that leverage New York Life’s financial strength and mutuality, our advisors can tailor a plan to help their clients reach their long-term goals and withstand unforeseen fluctuations through insurance, annuities, brokerage (including stocks, bonds, mutual funds, and specialty asset classes), and other products. We believe the best financial solutions are built when an advisor has a thorough understanding of their clients’ current financial picture and their short- and long-term goals. Our advisors assess their clients’ needs and identify appropriate solutions that put their clients on a path toward achieving their financial dreams and aspirations over the client's lifetime – from wealth-building to retirement to legacy. Role Overview Learning and maintaining a strong working knowledge of multiple systems, products, and services Providing subject matter expertise for third-party investment platforms to advisors, clients, and key business stakeholders Identifying process improvements and implement solutions to build efficiencies and increase productivity Responding to inquiries from Eagle Strategies Advisors Assisting the Internal Consultant and Portfolio Specialist Teams with new cases by providing operational expertise Adhere to a daily schedule dependent on business needs. Required reporting of personal brokerage accounts and those of your household (i.e., if living with a parent or guardian). What You'll Do: The RIA Specialist will become proficient in one to two core competencies of our managed account and trading platforms. The Specialist will take incoming calls from Eagle Advisors, their staff, and clients and act as a partner to facilitate transactions requests and account administration. This role provides a rare opportunity to learn the inner workings of the wealth management division of a 176-year old, Fortune 100 company. During your career, you can complete internal and external courses and earn industry licenses and designations that will, over time, enable you to move to roles with increasing responsibilities.

Requirements

Bachelor’s Degree; Finance or Business discipline preferred
A minimum of 0-1 years of relevant experience in client service
Interest in the wealth management/managed account industry
Proficiency with Microsoft Office
Proven ability to operate in a fast-paced, customer service environment.
Demonstrated organizational, time management, and interpersonal skills.
Ability to work collaboratively to achieve team objectives
This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Nice To Haves

Broker-dealer, RIA, or wealth management experience a plus

Responsibilities

Become proficient in one to two core competencies of our managed account and trading platforms.
Take incoming calls from Eagle Advisors, their staff, and clients and act as a partner to facilitate transactions requests and account administration.
Learn and maintain a strong working knowledge of multiple systems, products, and services.
Provide subject matter expertise for third-party investment platforms to advisors, clients, and key business stakeholders.
Identify process improvements and implement solutions to build efficiencies and increase productivity.
Respond to inquiries from Eagle Strategies Advisors.
Assist the Internal Consultant and Portfolio Specialist Teams with new cases by providing operational expertise.
Adhere to a daily schedule dependent on business needs.
Report personal brokerage accounts and those of your household.