Specialist, Retail Cheese

KeHE Distributors, LLC•Orange, CA

1d•Onsite

About The Position

At KeHE, we’re obsessed with creating solutions, unboxing potential, and serving others – and it all starts with you. As an employee-owned distributor of natural and organic, specialty, and fresh products, we’re committed to making a positive impact and scaling our success together. With a culture that fosters development and opportunity, you’ll be embarking on a career that’s moving forward. When you join KeHE, you’re becoming part of a team that is a force for good.

Requirements

Proficient in written and spoken English.
Possess basic math skills.
High school diploma or equivalent.
Basic skill in Microsoft Office (Excel, Word, Outlook and Power Point) is required.
Siebel literate within 90 days of hire.
Minimum of two years in Service Deli knowledge – cheese, deli, perishable goods.
Valid driver’s license, and maintain a driving record that meets DPI’s standards.
Reliable transportation.
If using a personal vehicle must maintain automobile liability coverage adequate to meet the financial responsibility laws of the state(s) in which the employee operates.
Ability to work independently or in tandem with customer employee’s applying excellent communication and customer service skills to all interactions.
Know and follow proper health and safety protocols.
Know and follow DPI’s grooming, hygiene and dress code standards.
Application of temperature sensitive protocols when transporting products is a must.
Must be able to manage time and multiple competing demands; adhering to schedules and deadlines, maintaining composure in pressure situations.

Responsibilities

Supports on site customer employees with the initial establishment and continued support of an internal cheese shop.
Orders products for initial set up and product display.
Transmits orders for delivery to the store.
Sets up display cases by cutting, wrapping, pricing and merchandising products.
Provides customer support to store patrons and making recommendations for cheese pairings, portions and other food compliments.
Provides training and instruction to customer employees on all cheese monger activities.
Delivers exceptional customer service at all times when communicating with store management, personnel and the public; adhering to customer policies and procedures in compliance with DPI’s standards.
Refills, resets and merchandises cheese products for display and placement in a way that attracts sales at customer stores and secondary and perimeter locations following “best practices guidelines”; this includes re/wrapping and packaging cheese products.
Provides instruction to customer personnel in all cheese monger activities.
Provides sales support and training to customer sales team; assisting their clients by providing product recommendations, pairing suggestions and offering opinions based off of specialized cheese knowledge.
Complies with established, health and sanitation, and safety policies, procedures and guidelines.
Handles knives, and cutters to resize cheese products for repackaging or trim products for appearance.
Inspects products for quality using visual and olfactory senses.
Transports products using carts, U-boats, U-boats, or pallet jack.
Communicates with DPI personnel and Account Executive regarding product discrepancies, product merchandising needs and customer requirements and/or issues.
Plans and carries out daily schedules according to assigned customer locations. Travels throughout assigned territory, manages timelines to ensure completion of assigned customer and DPI requirements, and responds to fluctuations in workload to deliver quality customer service according to DPI standards.
Unboxes vendor goods and disassembles boxes for recycling.
Operates field-based electronic equipment for communications with DPI team members and others; operates cell phone to communicate with customers, supervisors or coworkers and for electronic timekeeping.
Operates motor vehicle to travel to and from customer locations throughout assigned territory.
Attends training and meetings as required to meet customer and DPI standards.
Creates and transmits orders for product replenishment and other corresponding paperwork in a timely manner, meeting DPI order deadlines. Verifies accuracy of transmission by confirming receipt with DPI personnel.
Applies knowledge of product and temperature sensitive protocols when transporting cheese products (cold chain).
Maintains a clean personal work environment.
Other duties may be assigned to fulfill company objectives and/or job duties and requirements may be changed as needed to meet current and future business needs.