Specialist, Resident Services

Cardinal Group Companies•Denver, CO

7h•$17 - $18•Hybrid

About The Position

As a Resident Services Specialist, you will join Cardinal’s centralized services team to provide remote resident support to our student housing and conventional communities. You will play an important role in using new technology and resident engagement platforms to elevate our customer service efforts for current and future residents. Your primary responsibilities will include management of community and portfolio mobile application platforms, responding to inbound resident inquiries, elevating resident issues to the community or portfolio team, and identifying opportunities to enhance resident engagement. This new role will be a part of Cardinal Group’s new centralized services team and can be performed remotely or at our HQ office in Denver, CO. Although your role is remote and reports to the centralized services team, you will work closely with the onsite leasing team members at contracted communities to provide consistent, expectation-exceeding customer service to our residents.

Requirements

High school diploma or equivalent required
3-4 years of customer service and/or sales experience
2-3 years of property management experience, preferably in a managerial role
Demonstrated ability to master evolving technology resources, including AI
Elite communication and interpersonal skills
Service-focused approach to creating memorable experiences internally and externally
Warm, friendly, and helpful demeanor toward everyone
Moderate to high level experience utilizing Microsoft and Google platforms
Evening and weekend availability
Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
Ability to embody the Cardinal Culture and Cardinal Core Values every day.

Responsibilities

Provide tailored, concierge-level service to our current residents while positively representing Cardinal Group and our communities in each resident interaction.
Manage the inbound resident message queue within Cardinal Group’s internal contact center platform and mobile application dashboard to assist current residents with community-level needs.
Provide remote assistance with planning, marketing, and executing resident events in coordination with onsite teams.
Communicate high-level training opportunities and implementation to onsite leadership.
Oversee the onboarding of new communities to Cardinal Group’s resident mobile application and provide ongoing monitoring of application adoption across the portfolio.
Elevate resident concerns to the appropriate community or portfolio team member after all available resources have been exhausted.
Assist with issuing community and portfolio-wide communications such as office closures, move-in requirements, staff changes, etc. via the contact center platform.
Coordinate with other centralized services team members - such as the Customer Accounts Specialists or Customer Transition Specialist - to provide a tailored experience based on resident needs.
Identify and communicate opportunities for continued resident engagement based on experiences operating in Cardinal Group’s CRM, contact center, and mobile app dashboard.
Assist community teams with performance metric tracking and resident audits.
Seeks educational opportunities and self-improvement for personal growth and development.
Participates in Cardinal U training as required.