Specialist Representative - Bodily Injury/Casualty
About The Position
Reporting to the Leader, National Casualty and Bodily Injury Claims, you are a Claims professional with a track record of progressively challenging claims handling. You will be accountable for the investigation, negotiation and settlement of Complex Third Party Bodily Injury and Casualty claims. This includes Automobile, Homeowners, and Commercial third party claims. You are motivated by a challenge and strive to continually develop yourself and others. You actively support change and seek to improve. You have effectively managed a portfolio of Senior Casualty and Bodily Injury claims. You are able to work autonomously, while understanding and supporting the Team environment. You are willing to assist others and are comfortable coaching and mentoring junior team members. You have a desire to be part of a diverse, highly engaged and high-performance team.
Requirements
- University degree in any discipline or a 2 year college diploma from a provincially recognized and funded community college or fully completed CIP designation
- A minimum of 8 - 10 years general claims handling experience
- A minimum of 4 years claims experience handling large CGL and/or bodily injury claims Experience with mediation, arbitration and litigation
- A passion for coaching and mentoring junior staff
- You’re dependable with strong interpersonal skills
- You have strong communication skills
- You’re focused on building engagement and culture
- Proficient in MS Office and strong computer skills
Nice To Haves
- Bilingualism in both English and French is an asset
- Licensed in multiple provinces is an asset
Responsibilities
- Managing a portfolio of complex Bodily Injury, Casualty, and General Liability Claims.
- Engage all stakeholders in the effective management of a claim including underwriting, reinsurance, actuary and senior leadership
- Represent Definity in litigation, mediation, and alternate dispute processes
- Assist in training and providing technical support to team members
- Mentoring and Coaching junior team members
- Professional, friendly, and courteous in all interactions, whether with customer, co-workers or vendors
- Perform well in a busy operation and remain calm under pressure
- Strive to continually push the boundaries of your adjusting experience and personal learnings
- Team player adaptable to changing environment
- Strong written and verbal communication skills
- Ability to work independently
Benefits
- Hybrid work schedule for most roles
- Company share ownership program
- Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
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What This Job Offers
Job Type
Full-time
Career Level
Senior
