Specialist-Registration I

IU Health • Indianapolis, IN

8d • Onsite

About The Position

This position provides front‑line phone and administrative support within the Psychiatry Department, assisting patients and collaborating closely with office staff to ensure efficient communication and smooth clinic operations. The role plays a key part in facilitating timely patient access, accurate scheduling, and positive patient experiences.

Requirements

• High School Diploma or GED required
• Basic proficiency with Microsoft Office applications, including Word, PowerPoint, and Excel

Nice To Haves

• Relevant experience in a healthcare setting preferred
• Ability to learn and retain medical coding concepts; experience with ICD‑10 and CPT coding preferred
• Ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred

Responsibilities

• Provide phone support for multiple office staff within the Psychiatry Department
• Answer incoming calls and route messages appropriately
• Schedule, reschedule, and manage patient appointments
• Support message pool workflows
• Facilitate patient flow from point of entry to destination in a timely, accurate, and professional manner
• Obtain and verify patient demographic and financial information to ensure accurate records and optimal reimbursement
• Interview patients to gather appropriate medical information
• Direct patients and visitors accurately and courteously

Benefits

• Access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED