Specialist, RCM Implementation

Ovation Healthcare • Crest, CA

1d • Remote

About The Position

The Revenue Cycle Implementation Specialist is responsible for onboarding new clients onto our RCM platform and supporting the successful configuration and go-live of revenue cycle workflows. This role is ideal for someone with a foundational understanding of healthcare billing and RCM processes who brings hands-on experience guiding clients through software implementations and onboarding programs. The specialist serves as a key point of contact for clients during the implementation lifecycle, ensuring a smooth transition and strong early adoption.

Requirements

• Proficiency in Microsoft Office Suite and/or project management tracking tools
• Apply foundational RCM knowledge to advise clients on charge capture, claim submission, denial management, and payment posting workflows
• Strong verbal and written communication skills to convey complex information clearly and to facilitate training sessions and presentations.
• Proficiency in managing projects from conception through to implementation and review, including time management and task prioritization.
• Ability to work effectively with cross-functional teams and build strong relationships with clients and Operations leaders.
• Strong problem-solving skills to quickly identify issues and develop effective solutions.
• Flexibility to adapt to changing needs, new technologies, and evolving business processes.
• Detail-oriented approach to ensure accuracy and completeness in enablement activities and documentation.
• Excellent verbal and written communication skills; comfortable presenting to small groups
• Bachelor’s degree in business administration, Human Resources, or related field preferred.
• Minimum of 3-5 years’ experience in healthcare revenue cycle, medical billing, or practice management
• 3+ years of experience in client - facing implementation, onboarding, or training role
• Working knowledge of RCM fundamentals: CPT/ICD-10 coding basics, claim lifecycle, ERA/EOB processing, and denial management

Responsibilities

• Lead end-to-end client onboarding for new RCM platform deployments, from kickoff through go-live and early stabilization
• Develop and maintain implementation project plans, timelines, and milestone trackers
• Configure client accounts, workflow settings, and system preferences based on practice type and specialty
• Conduct training sessions (virtual and on-site) for clinical and administrative staff on RCM platform features and billing workflows
• Serve as the primary client contact during implementation, managing expectations and escalating issues as needed
• Coordinate with internal teams (product, support, coding, credentialing) to resolve client-specific setup requirements
• Assist clients in mapping existing workflows to platform capabilities
• Maintain accurate project documentation, meeting notes, and client-facing resources in project management and CRM tools
• Contribute to the development of onboarding templates, training guides, and SOPs
• Track implementation metrics and flag risks or timeline delays to management proactively
• Assist RCM consulting team with gathering data requests and creating deliverables for data assessments

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level