Specialist, Quality Assurance

Quest Diagnostics•Saint Joseph, MI

32d•Onsite

About The Position

Contribute to the overall QA Program of the laboratory. Responsible for licensure, accreditation and inspection of the laboratory. Accountable for the internal and external quality assurance programs. This is an Onsite position at 1234 Napier Ave supporting our Corewell Health South Hospital Sites. Travel: Up to to 25% or less.

Requirements

Minimum two (2) to three (3) years technical laboratory experience.
Basic theoretical and operational job knowledge in quality assurance and laboratory operations.
Knowledge of organizational/departmental policies and procedures.
Demonstrate leadership skills through accountability, integrity, and collaboration in daily tasks.
Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with all levels of staff.
Project a positive, professional demeanor.
Communicate with employees in a manner that creates an informed, positive environment.
Facilitate efforts to work with others in a way that promotes teamwork and change.
Must be detail-oriented, have the ability to work independently, establish work priorities and to handle several tasks simultaneously.
Strong organizational and prioritization skills.
Proven problem-solving skills with the ability to develop appropriate resolutions.
Proficiency in Microsoft Office (Word, Excel and Outlook) and Laboratory Information Systems.
Equivalent combination of education and experience. (considered)

Nice To Haves

Previous experience with Quality Assurance and laboratory regulations preferred.
ASCP Certification (Preferred)

Responsibilities

Manage Proficiency Testing Program (CAP and NYS) for the laboratory - maintain data base and produce monthly summaries.
Manage the Document Control System.
Support compliance with document control policies for all procedures and related documents.
Assist in the prompt and complete reporting of Reportable Quality Issues and Revised and Amended Reports in compliance with the SOP.
Conduct internal audits to ensure laboratory is inspection ready at all times.
Assist with external audits.
Review protocols and make recommendations to enhance QA Program.
Coordinate compliance with applicable regulations through documentation, audits, and corrective action.
Perform reviews of departmental quality records.
Collaborate with management in the testing department to investigate and resolve nonconformances.
Audit training and competency program.
Promote continuous quality improvement by collaborating with management to implement standardization and process improvement.
Perform special projects as assigned.
Perform other duties as assigned to meet the business needs or customer requirements.
This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.