Specialist, Provisioning

L3HHCM20•Tallahassee, FL

5d•$60,000 - $129,500•Remote

About The Position

Support L3Harris FTI Order Management team as a provisioning specialist working with telecommunications industry vendors/partners to provide products or services required to fulfill program orders. In this role, the applicant will be utilizing their knowledge of Telecom industry ordering practices working new installations, changes and disconnection of products. This includes examining and processing orders, tracking deliveries and performing data organization and entry tasks required to monitor and communicate progress of orders while collaborating with technical teams to solve problems as quickly as possible.

Requirements

Bachelor’s Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience.

Nice To Haves

Knowledge and understanding of LEC/CLEC & IXC connectivity and infrastructure.
Knowledge of telecommunications carrier ordering systems and processes.
Data analytical background, identifying patterns, determining root causes.

Responsibilities

Order and coordinate all necessary vendor telecommunication products and services to fulfill FAA order requirements on the FTI network
Collaborate with Telco engineering and field management personnel to ensure access/transport circuits are delivered in accordance with expected delivery intervals
Provide and maintain regular circuit status within implementation databases/software tools while communicating with engineering and field management supporting on-time delivery of orders.
Liaison to telecommunication vendor provisioning teams resolving administrative and/or technical issues for active orders.
Write, submit, process and coordinate all provisioning related documents (Telecom Service Orders-TSO/PONs, Supplements, LOA/CFAs, DLRs, CANs and Access Carrier Reports, etc.) to/from all carriers as required.
Provide support as needed to service delivery teams during acceptance testing and turn-up of FTI program services.
Contribute to continued development of new and existing procedures supporting ordering, provisioning and delivery of telecommunications products and services.
Provide data analysis of existing and ordered circuit inventories ensuring data integrity and accuracy.
Ability to obtain a FAA Public Trust Clearance