Specialist, Provisioning

Cogeco•Burlington, ON

2d•Remote

About The Position

In this role, the specialist contributes to the full systems engineering lifecycle by developing scalable, high-quality solutions for customer premises equipment (CPE) activation. Responsibilities include assisting in the design, deployment, and upkeep of carrier-grade provisioning systems, operations applications, and the databases and operating systems that support them. Furthermore, the individual acts as the Application Administrator for the operations, provisioning, and CPE activation platforms that underpin the infrastructure for all of Breezeline and Cogeco. Overseeing the regional provisioning landscape, the Provisioning Engineer manages, maintains, and continuously monitors HSD provisioning systems, including associated PON and HSD service platforms. This specialist role requires a deep understanding of Cable TV infrastructure, HSD environments, and network troubleshooting, alongside proficiency in protocols like DOCSIS, DHCP, and TFTP. The successful candidate will demonstrate the ability to lead multiple projects simultaneously while applying superior troubleshooting expertise to ensure system reliability.

Requirements

5+ years in the Cable/MSO environment or similar industry
Good understanding of DOCSIS, IP Video, and Packet Cable
Understanding of eMTA, cable modems and ONT/ONU operations
Knowledge of control platforms (DAC, CMTS, OLT, vCMTS)
Good understanding of IP4 and IP6
Strong knowledge of troubleshooting tools (i.e tcpdump, netstat, iostat, traceroute, snoop)
Solid understanding of LAN/WAN topology, network protocols (TCP/IP, FTP, NFS), switches, firewalls, and load balancers
Comprehension of the DHCP, DNS, SNMP, and TFTP protocols
Strong working experience with DOCSIS provisioning
Understanding of Cable RF infrastructure, specifically how this relates to DOCSIS
Understanding of network connectivity and troubleshooting
Availability to resolve urgent provisioning environment problems outside of business hours
Clear and effective communication skills, both written and spoken
Ability to thrive in a dynamic, fast-paced environment
Exceptional troubleshooting, analytical and technical aptitude
Great organizational, time management, and problem-solving skills
Experience working in a fast paced Agile environment
Experience with daily operation of Cisco CNR/PRN and RDU/PCP
Experience with Incognito ecosystem
Experience building and understanding Cable Modem configuration files
Experience activating/maintaining CPE per the DOCSIS, PacketCable, and SNMP specifications
Experience with configuration of CPE using TR-069 and related specifications
MySQL, Perl, PHP, BASH, Tomcat, Apache, NGINX
Experience with PacketCable and SIP
Experience with SNMP
Experience with troubleshooting tools such as Wireshark
Advanced experience of with Linux based servers and VM technologies
Working experience with MySQL, MongoDB, MariaDB
Scripting/coding experience would be preferred (Bash, Python, JSON, YAML, XML)
AI automation experience, Google based tools
Pacemaker, fence, Kafka, RabbitMQ

Responsibilities

Installs, administers, configures and maintains CPE activation, provisioning, and operations applications including operating systems and related software
Provides 'on call' support to resolve CPE activation, provisioning, and operations application issues after normal business hours
Monitor and manage full stack Incognito provisioning
Monitor and manage Cisco PNR, RDU DOCSIS provisioning
Monitor and manage regional IP assignment and usage as related to HSD services
Proactively anticipate service needs and changes and react accordingly
Work with other team members to provide support and backup
Assist with the development, analysis, configuration, and implementation of service changes
Project planning, including cost analysis and timeline estimates
Working with other regional teams such as TechOps, TAC, ASG and BSG in troubleshooting one-off and regional service issues
Working with other regional engineers in testing of new products and services
Work with vendors and other third-parties as necessary for product support and integration
Participate in future technology direction discussions leveraging experience and active research
Documentation of systems and application design and configuration
Participate in off-hours maintenance as necessary