Specialist, Product Management
About The Position
Mastercard Consumer Products and Processing provides a range of technology solutions and services to drive consumer engagement. As part of the Global Cardholder Services team, the Analyst will support the day-to-day management of external vendors that are critical to our benefits solutions. This role will assist in tracking key performance indicators from service providers, monitoring performance metrics and SLAs, supporting budget and expense management for the Cardholder Services team, and coordinating billing between regional and global stakeholders. The successful candidate will collaborate with key stakeholders across global and regional Cardholder Services teams, Operational Excellence, Finance, and Technology to gather, aggregate, and disseminate relevant information. The ideal candidate is organized, flexible, energetic, eager to learn, and highly motivated — and strong communication skills are essential for success!
Requirements
- Solid PowerPoint skills, with the ability to contribute to compelling presentations
- Proactive and curious mindset, willing to ask questions, learn quickly, and seek solutions
- Enthusiastic team member, eager to partner with stakeholders to gather information and ensure alignment
- Familiarity with reporting tools (Salesforce, Tableau, etc.) — hands-on experience is a plus
- Strong communication skills, both written and verbal
- Ability to support the management of reports, KPIs, roadmaps, and key deliverables in a fast-paced environment
Responsibilities
- Support the development of content and presentations about our benefits, product strategy, and roadmap
- Help maintain accurate and up-to-date reporting systems (Salesforce, Tableau, etc.)
- Assist in the monthly analysis of KPIs, contributing insights and recommendations based on data from multiple sources
- Support the quarterly billing process, including gathering required documentation, tracking POs, and coordinating approvals
- Coordinate the cadence of performance reviews with external providers, helping to prepare templates and ensuring they are completed and accurately reported
- Assist in tracking expenses and revenue actuals and forecasts, flagging potential business risks to goals
- Support the Cardholder Services team on Studio Process, engaging subject matter experts when needed
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- 16 weeks of new parent leave
- up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
