Specialist, Process Mgmt (Underwriting Assistant - Contract Surety)

Nationwide•Washington, NV

2d•$71,000 - $133,000•Remote

About The Position

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. As a Specialist, you'll work on complex business and/or system process analysis, design, implementation and operations. We'll count on you to competently analyze existing processes, procedures and methods to ensure and promote effective business and systems operations through standardization, improvement, simplification or discontinuance. In addition, you'll have opportunities to create process change by integrating new processes with existing ones.

Requirements

Undergraduate degree in business, mathematics or related field preferred.
Process-related certifications preferred.
Product-related technical insurance course work, e.g., CPCU, CPU, LOMA, preferred.
Typically, six or more years of experience in business process design or operations.
Maintains and comprehends business process operations or redesign techniques, methods and tools.
Understanding of business trends to support process design and operations to improve performance.
Demonstrated experience in process analysis, process design and process implementation.
Understanding of project management concepts and techniques required.
Understanding of customer business environment preferred.
Competency in process development or process operations preferred.
Good communication skills required for interactions with others.

Nice To Haves

Experience in the West/Northwest Territory (US) Preferred.
Experience with Reverse Flow Operations Preferred.

Responsibilities

Secures General Indemnity Agreements via DocuSign
Enters account financial statements (as‑given only)
Enters and monitors Work‑In‑Progress (WIP) reports to identify close‑out opportunities
Supports class code and rate clarification
Performs internal compliance checks at the agency, account, and bond levels
Performs initial account setup across all required systems
Manages and responds to job status and bond inquiries
Designs, develops, customizes, documents, deploys, maintains and updates business and system processes and procedures.
Performs day-to-day operations of business and systems processes, including the operation of process-related tools. Facilitates key process events and fulfills customer requests and process deliverables through all phases of the process lifecycle.
Initiates, enables and supports process redesign and/or re-engineering initiatives and projects through continues process improvements. Identifies, facilitates, markets and implements new and creative business process redesigns.
Performs process evaluations and develops recommendations utilizing benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows within a business process.
Develops and provides recommendations on possible process, tool and control improvements to increase the quality and optimization of business services and resources. Facilitates ongoing process design activities for a given set of customers or organization as a team member and advisor.
Works and consults with customers and project teams to develop business cases and comprehensive project plans to identify, quantify and deliver process design efforts in support of business objectives. Monitors and manages process design project plans.
Serves as subject matter expert on project team involved with development, implementation, administration and operation of new processes, which may include multiple functions, product lines and business activities. Facilitates post-implementation and conformance reviews for complex processes to ensure conformance to process requirements.
Maintains and operates moderately complex process designs, operational and measurement tools and methods to improve business and/or system processes.
Mentors, educates and trains others on the use of process design techniques, methods and tools.
Maintains collaborative relationships with vendors, partners and suppliers to support customer plans. Facilitates service evaluations regarding outside consulting service vendors.
Coordinates activities for a process project team and helps monitor project schedules and costs.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire