Specialist Player Lounge - Full Time, Cafe 2- Chelsea (Tropicana Atlantic City)

Caesars Entertainment • Atlantic City, NJ

12d • Onsite

About The Position

This position is responsible for providing superior customer service in the Player Lounge. The role involves maintaining a positive and enthusiastic attitude, creating a welcoming atmosphere, and celebrating guest wins. The Specialist will greet guests warmly, anticipate their needs, and provide fast, flawless service. They will also check for guest satisfaction, resolve service issues, and promote Total Rewards programs. A warm farewell and thanks to guests are also part of the role.

Requirements

• CER License is required
• High school diploma or equivalent.
• Outstanding public relations skills and outgoing personality.
• Appropriate training on CMS system.

Nice To Haves

• Entertainment background or restaurant experience a plus.
• Knowledge of MICROS system preferred.

Responsibilities

• Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates guest’s wins.
• Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipates needs and provides fast, flawless service.
• Checks for satisfaction and effectively resolves service breakdowns when they exist.
• Promotes Total Rewards programs and card membership.
• Provides a warm farewell and thanks guests for visiting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED