Specialist-Patient Placement Center

Baptist • Memphis, TN

1d

About The Position

Supports the coordination and facilitation of patient transfers and placement across the Baptist Health System. Serves as an initial point of contact for incoming patient placement requests and obtains, verifies, documents, and communicates essential patient and transfer information in a timely and accurate manner. Works closely with PPC nurses, providers, referring facilities, receiving facilities, and other healthcare team members to progress requests efficiently through the placement process.

The role requires strong communication, critical thinking, attention to detail, organization, and the ability to manage multiple requests in a fast-paced, high-volume environment. The Specialist does not independently perform clinical triage, but supports the clinical triage and placement process by ensuring appropriate information is obtained, documented, communicated, and escalated according to established PPC workflows and protocols. The position helps reduce delays, improve communication, and allow clinical staff to focus on patient-centered clinical decision-making and placement.

Requirements

• Two years of experience in acute hospital care settings or a medical office, with evidence of increasing responsibilities.
• High school diploma or equivalent.
• Competence in the use of computer applications.

Nice To Haves

• Experience with electronic medical records or healthcare information systems.

Responsibilities

• Receive and process patient placement and transfer requests.
• Gather, verify, and accurately document required patient and transfer information.
• Coordinate communication between referring facilities, providers, and PPC staff.
• Monitor requests, identify barriers, and escalate urgent situations as appropriate.
• Maintain compliance with regulatory requirements, organizational policies, and departmental standards.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED