Specialist Patient Access

CommonSpirit Health•Phoenix, AZ

About The Position

Where You’ll Work Hello Humankindness Where Your Passion Meets Purpose: Join Dignity Health Medical Group Are you a healthcare professional who believes that every patient deserves not just treatment, but unwavering compassion? Do you envision a world where healthcare isn't just a service, but a fundamental right, delivered with integrity and innovation? If so, then Dignity Health Medical Group (DHMG) is where your career finds its true calling. At Dignity Health Medical Group, you're not just filling a role; you're becoming an architect of healthier communities. We are the employed physician group of Dignity Health Arizona, and our success isn't just measured in numbers, but in the lives we touch and the advancements we champion. Here's what sets us apart and why you belong with us: Impact that Resonates: You'll be part of a team delivering comprehensive clinical services, making a tangible difference in the lives of countless individuals. From cutting-edge diagnostics to life-changing treatments, your expertise will directly contribute to improved health outcomes. A Culture of Growth and Innovation: We don't just practice medicine; we advance it. Shaping the Future of Healthcare: DHMG is deeply invested in preparing tomorrow's healthcare providers. We seamlessly blend clinical services with translational and bench research, creating a dynamic environment that augments medical education for residents and students. Values-Driven Mission: We are united by a powerful set of principles. If you are deeply committed to social justice, health equity, and are prepared to deliver care in new, innovative ways, your values align perfectly with ours. We believe that everyone, regardless of background, deserves access to high-quality healthcare, and we actively work to make that a reality. A Supportive and Collaborative Environment: We believe in building a strong, inclusive team where everyone feels valued and respected. Are you ready to transcend the ordinary and join a healthcare family where your skills are celebrated, your voice is heard, and your passion for healing finds its ultimate expression? If you're eager to contribute to an organization that is making a profound difference, where innovation meets compassion, and where your commitment to social justice and health equity will be not just welcomed, but celebrated – then Dignity Health Medical Group is waiting for you.

Requirements

High School Diploma / GED
One (1) year of customer service experience or industry experience in a healthcare setting
Exceptional customer service skills
Strong attention to detail for accurate data entry and financial verification
Excellent communication for clear patient and team interactions
A profound commitment to patient advocacy, data accuracy, and optimizing the patient journey

Nice To Haves

Associates degree in a health related field
Two (2) + years of relevant experience related to the core functions

Responsibilities

Serve as a crucial first point of contact for patients, ensuring a seamless and empathetic experience while accurately facilitating their entry into our healthcare system.
Manage patient appointments.
Verify insurance information.
Accurately register patient demographics.
Provide clear financial counseling regarding services.
Communicate effectively with patients and clinical teams.
Resolve access-related issues.
Ensure compliance with all regulatory and organizational policies.
Utilize various patient management systems.
Maintain data integrity.
Contribute to improving patient access workflows.
Performs registration duties, scheduling functions in the EMR, processes inbound and outbound referrals.
Ensures pre-registration process is complete for all assigned accounts at least 5-days prior to the scheduled date of service whenever possible.
Verifies insurance eligibility/benefits and co-pay/deductibles and primary and secondary insurance.
Enter correct primary and secondary insurances during scheduling process in the IDX system, directs non-insured patients to financial counselors.
Obtains accurate patient demographics when registering and scheduling patient, exemplified by accurate spelling, correct abbreviations, punctuation and completeness.
Obtains authorization/pre-certification from physician's office/insurance company for consults.
Follows up on missing authorizations; if not obtained within 48-hours prior to service, contacts patient to advise them of their financial responsibility.