Specialist, Outsourced Payroll (ADP RUN)

Baker Tilly•USA PA Remote, IN

3d•$18 - $32

About The Position

Baker Tilly is a leading advisory, tax and assurance firm. This role is expected to provide direct support and consulting to payroll clients, understanding payroll in depth and maintaining knowledge of payroll practices and laws. The Specialist will manage client relationships independently under the supervision of the Payroll Supervisor, escalating issues when necessary. Key responsibilities include ensuring client payroll information accuracy, processing payrolls accurately and on time, preparing reports, establishing strong client relationships, maintaining confidentiality, providing technical software support, identifying out-of-scope work and new service opportunities, assisting with client implementations, and training clients on payroll processes. The role also involves being a resource for new hires, sharing knowledge, researching ADP software, and staying current with payroll laws and practices.

Requirements

2-year degree preferred or 2 years experience in lieu of degree
Experience with ADP software platforms desirable
Working knowledge of Outlook and Microsoft Office Suite (Word, Excel, PowerPoint)
Highly detail oriented and focused on accuracy
Strong organization and time management skills
Strong adaptability and multi-tasking skills
Ability to effectively work in a deadline driven environment serving multiple clients
Ability to provide exceptional client service
Strong written and verbal communication skills; appropriately and professionally communicates with all levels
Ability to learn new technology and processes quickly
Ability to learn from experiences and integrate new knowledge and skills into daily work and share with colleagues as appropriate

Responsibilities

Ensure client payroll information is accurate within their specific payroll system and resolve any discrepancies
Review and/or process payrolls in a timely manner to meet client deadlines to include updating employee records, calculating/paying bonuses or severance, reviewing accuracy of federal and state income related tax calculations, and reconciling payroll deposits, tax withholdings, wage garnishments, etc.
Prepare reports of employee earnings, taxes, deductions, and employer’s contribution for social security and unemployment
Establish strong and trusted client relationships by effectively consulting with clients on all payroll related matters
Maintain confidence of employee data by keeping all information confidential
Accurately convey detailed information in both written and verbal format
Provide technical software support to clients
Identify and accurately capture out of scope work
Identify new opportunities to expand services to clients
Be an additional resource to the implementation team when needed
Interviews clients to gain understanding of payroll needs
Manage new client implementation projects, ensuring timely completion and client satisfaction
Train clients on payroll processes as necessary
Be a resource to new hires and/or less experienced staff as it relates to clients, software, payroll, and/or processes
Provide honest feedback to new hires/less experienced staff in a timely manner
Help build team capabilities and knowledge by sharing insights and lessons learned
Research and maintain product knowledge on ADP software platforms
Maintain current knowledge of local, state, and federal practices and laws