Specialist, Order Processing

ASSA ABLOY • Muskego, WI

2d

About The Position

Do you thrive in an environment where you can provide a personalized service experience, where growth and problem solving are rewarded? Are you driven by increasing sales while maximizing customer satisfaction with finding the right product? Come join the 4Front team and excel in product management, and customer engagement. What can you expect to do? Customer Sales Processing Enter and process orders with product, pricing, scheduling, shipping dates within ERP. Partner with manufacturing and shipping departments with any changes. Maintain all open and closed sales files. Distributor Sales Processing Review incoming orders and problem solve any issues with each order. Maintain entry and invoicing for all sales orders. Be the contact for distributor inquiries that correspond with order entries. Sales Support Assist managers and coordinating departments with customer facing issues. Work with Sales, Operations, Engineering about date management, special requests, freight, etc. Assist with continuous improvement projects including lean and kaizen events.

Requirements

• Requires a high school diploma. General education or college courses equivalent to an Associate’s degree in Business Administration is desirable.
• 2-4 years of experience in customer service working directly with customers, salespeople, or distributors.
• Computer Skills: Ability to use a personal computer utilizing spreadsheet and word processing software applications, databases, and automated systems to accomplish work.
• Intermediate skill level with Microsoft Office Suite; Word, Excel, Project, and PowerPoint preferred.
• Experience using manufacturing ERP software, JD Edwards, preferred.

Nice To Haves

• Experience using iPhone and iPad is a plus.

Responsibilities

• Enter and process orders with product, pricing, scheduling, shipping dates within ERP.
• Partner with manufacturing and shipping departments with any changes.
• Maintain all open and closed sales files.
• Review incoming orders and problem solve any issues with each order.
• Maintain entry and invoicing for all sales orders.
• Be the contact for distributor inquiries that correspond with order entries.
• Assist managers and coordinating departments with customer facing issues.
• Work with Sales, Operations, Engineering about date management, special requests, freight, etc.
• Assist with continuous improvement projects including lean and kaizen events.

Benefits

• Generous PTO program
• 11 paid holidays: Good Friday, Memorial Day, Independence Day (2 days), Labor Day, Thanksgiving (2 days), Christmas (2 days), New Years (2 days)
• Employer contribution to Health Savings Account, up to $1000
• Life insurance
• STD/LTD/AD&D
• Reimbursement for PPE, including safety shoes and prescription safety glasses
• UHC Employee Assistance Program
• All coverage begins on Day 1 of employment!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees