Order Processing Specialist
About The Position
The Order Processing Specialist works closely with Sales and Estimators to provide administrative support by entering orders, reviewing Purchase Order (PO) information, performing order status inquiries, and updating order details as needed after the initial purchase order is received. The Nuts and Bolts Process orders accurately and in a timely manner as directed Review Purchase Orders to ensure all required information is provided; collaborate with Sales, Estimators, and external customers to obtain missing or additional details needed to complete order entry Update order details (including sell price, verbiage, delivery information, etc.) based on approved changes made after initial order entry Update and maintain order status codes to ensure visibility prior to submission to an up-fit branch Maintain and update customer master data within the system Support other Order Processing Specialists as needed Provide feedback and suggest new ideas to improve departmental efficiency and overall company processes Perform other duties as assigned
Requirements
- Computer literate with proficiency in Microsoft Office applications
- Demonstrated customer service skills with both internal and external customers via phone and email
- Ability to work under pressure, manage multiple tasks, prioritize effectively, adapt to change, and remain flexible (supports multiple branches across organization)
- Strong organizational skills
- Effective verbal and written communication skills; excellent interpersonal abilities
- Ability to collaborate effectively with cross-functional, multi-department teams
- Strong attention to detail
- High School diploma or GED
- 1-2 years of customer service experience; manufacturing environment preferred
- Experience with large ERP (Order Entry) system preferred
- Experience with JDE & Salesforce a plus
Nice To Haves
- manufacturing environment preferred
- Experience with large ERP (Order Entry) system
- Experience with JDE & Salesforce
Responsibilities
- Process orders accurately and in a timely manner as directed
- Review Purchase Orders to ensure all required information is provided; collaborate with Sales, Estimators, and external customers to obtain missing or additional details needed to complete order entry
- Update order details (including sell price, verbiage, delivery information, etc.) based on approved changes made after initial order entry
- Update and maintain order status codes to ensure visibility prior to submission to an up-fit branch
- Maintain and update customer master data within the system
- Support other Order Processing Specialists as needed
- Provide feedback and suggest new ideas to improve departmental efficiency and overall company processes
- Perform other duties as assigned
Benefits
- Comprehensive benefits package including Medical, Dental, Vision and Life
- 401(k) Savings Plan with Company Match
- Paid Parental Leave
- Tool Purchase Program
- Tuition Reimbursement
- Paid Time Off and 10 Observed (Paid) Holidays
- Generous Footwear, Eyewear, and Safety Equipment Discount Program
- Paid Training and Development Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
