Order Processing Specialist
About The Position
Responsible for promptly and professionally processing KWIK Call orders with the highest level of customer service, accuracy, and minimal wait times while actively seeking to improve processes, increase efficiency, and maintain a safe working environment. Culture fit is extremely important to us. Here are some things that make you a good fit for Rampart: You are motivated by and believe in serving others; you put yourself in our customer’s place to understand their needs, challenges, and better ways to serve them. You are a team player; willing to go above and beyond to help fellow employees. You believe that people (both customers and employees) are the foundation of our business. The way we treat people is integral to our success. You want to work for a company who prioritizes giving back to the community.
Requirements
- High School diploma or equivalent preferred
- Customer service experience
- 1-2 yrs previous work experience; warehouse experience
Nice To Haves
- Forklift experience preferred
- RF system experience preferred
Responsibilities
- Actively monitor the order manager to drop, pick, and stage KWIK Call orders as timely as possible
- Greet customer and communicate effectively to ensure customer satisfaction with products received (accurate amount, right product, ask if they need anything else, etc.)
- Collect payment by either charging the customer’s account or directing customer to cashier
- Operate in accordance with Rampart’s established systems, policies and procedures
- Ensure a safe and clean work environment by ensuring compliance with Rampart’s safety program and instilling a culture of safety awareness through modeling and education
- Troubleshoot issues and communicate discrepancies to inventory control
- Monitor ageing Kwik Call orders. After two weeks contact customer for pickup or cancel order and return product to inventory
- Provide charge account setup documentation to customers
- Maintain customer beverage and snack station by replenishing drinks and snacks
- Additional duties as assigned by Supervisor
Benefits
- Competitive pay and comprehensive benefits package, including Medical, Dental, and Vision benefits to full-time employees
- Options for different medical plans to fit various needs, including a premium plan and a low-cost high deductible plan with HSA
- 401k with company match
- Discretionary profit sharing
- Company paid long-term disability plan and company-paid life insurance
- Paid Time Off, company awards, and wellness program that includes a gym reimbursement
- Uniform reimbursements for Warehouse and Driver positions, and a clothing allowance for exclusive, Rampart-branded clothing each year
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
