Order Processing Specialist

JB Poindexter & Co•Mohnton, PA

About The Position

The Order Processing Specialist works closely with Sales and Estimators to provide administrative support by entering orders, reviewing Purchase Order (PO) information, performing order status inquiries, and updating order details as needed after the initial purchase order is received.

Requirements

Computer literate with proficiency in Microsoft Office applications
Demonstrated customer service skills with both internal and external customers via phone and email
Ability to work under pressure, manage multiple tasks, prioritize effectively, adapt to change, and remain flexible (supports multiple branches across organization)
Strong organizational skills
Effective verbal and written communication skills; excellent interpersonal abilities
Ability to collaborate effectively with cross-functional, multi-department teams
Strong attention to detail
High School diploma or GED
1-2 years of customer service experience; manufacturing environment preferred
Experience with large ERP (Order Entry) system preferred

Nice To Haves

Experience with JDE & Salesforce a plus

Responsibilities

Process orders accurately and in a timely manner as directed
Review Purchase Orders to ensure all required information is provided; collaborate with Sales, Estimators, and external customers to obtain missing or additional details needed to complete order entry
Update order details (including sell price, verbiage, delivery information, etc.) based on approved changes made after initial order entry
Update and maintain order status codes to ensure visibility prior to submission to an up-fit branch
Maintain and update customer master data within the system
Support other Order Processing Specialists as needed
Provide feedback and suggest new ideas to improve departmental efficiency and overall company processes
Perform other duties as assigned