Specialist, Operations II

RBC•Toronto, ON

4d•Onsite

About The Position

In this role, you will perform daily oversight activities for complex exception based processes to validate department and systems processes are executing as designed and escalate issues as appropriate for the Client Reporting & Vendor Relationships team under Production Services. In addition, you will provide analysis, processing, and customer service support for manual, exception-based complex and/or highly specialized Operation’s processes. You will review, verify, and record data into technology systems supporting department processes ensuring adherence to all regulatory and firm policy requirements. In addition, you will research, resolve, or secure requested information for other Operation’s areas, RBC Business Units, external customers or industry participants. Incumbent provides thought leadership and implementation support for department process changes, system enhancements, and new initiatives. You will address escalated questions independently seeking assistance from manager as appropriate following established department procedures. This role contains increased elements of risk which are managed through operational reviews, system checks, and adherence to procedures.

Requirements

4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 3+ years of securities, banking, technology and/or job specific industry experience
Strong proficiency in Microsoft Excel, Access and reporting tools.
Maintain forward-thinking approaches to identify process improvements and implement automation or enhanced workflows.
Sound organizational knowledge with operational mindset; including products, processes, systems and regulatory and/or client needs
Strong interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management
Strong problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes

Nice To Haves

Experience with brokerage systems
Canadian Securities license

Responsibilities

Prepare and review month-end activities for statement production.
Perform statement testing to confirm data integrity prior to distribution.
Create and validate multiple reports to ensure accuracy, consistency, and reliability of client data.
Collaborate with multiple departments within operations to improve efficiencies, processes, and reporting functions.
Oversee the process of specific mailings and insert creation, ensuring all communications follow internal and regulatory guidelines.
Work with outside vendors, maintaining and establishing strong vendor relationships to ensure high-quality service and timely deliverables.
Execute daily department oversight activities for complex exception based processes to validate system processes are executing as designed.
Run and analyze reports as required to resolve exceptions ensuring adherence to all regulatory and firm policy requirements.
Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customers or industry participants.
Address escalated questions independently; seeking assistance from Manager or Senior Manager as appropriate following established department procedures.
Reduce risk or increase efficiencies by suggesting process changes and system modifications.
Participate in testing and implementation of new systems and processes as required.
Provide accurate analysis and processing support for manual, exception-based, complex, and/or highly specialized processes within a specific Operation’s department.
Accurately review, verify, and/or record data into technology supporting department processes.

Benefits

bonuses
flexible benefits
competitive compensation
commissions
stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.