Specialist Network Technology Support (Government)

AT&T•Honolulu, HI

1d•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located at customer's site. AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Department of Defense. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. Candidate will be part of a fast-paced technical team which focuses on customer requirements, operational support, logistics support and implementing smart solutions. Candidates should be well versed in Network Technology, monitoring, analyzing, troubleshooting, logistics, and taking rapid actions to resolve network events. Candidate will also be supporting development and long-range planning aspects of the industry. The position is located on Oahu, Hawaii. Ensure the reliability and continuous operation of AT&T’s Optical, IP Core, Mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management, and comprehensive understanding of end-to-end services.

Requirements

10+ years working in Network Operations and Logistical support, performed field surveys, network troubleshooting and analysis, supported logistical solutions and activated data transport services
Secret clearance

Nice To Haves

Bachelor’s Degree (BS/BA) desired
First Aid/AED/CPR certified
Security Plus certified

Responsibilities

Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues.
Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring.
Monitor, troubleshoot, & analyze Network Elements for Operational support and System Functions.
Support Network Equipment through warehouse management, cost estimates, and create economic deliverables such as Inventory Record, Forecasts, and Supplier schedule of deliverables.
Configure network devices, deploy network solutions, manage configurations, and implement vendor/IT fixes or design changes.
Work with teams, coordinate with vendors, support projects, collaborate with business partners in DevOps, and interact with customers.
Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports.
Demonstrate sound technical knowledge, mentor peers and new hires, resolve complex problems, provide training, and promote knowledge sharing.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone