Specialist, Marketplace Onboarding

Meijer•Grand Rapids, MI

About The Position

The Marketplace Onboarding Specialist is responsible for successfully onboarding and launching third party sellers on Meijer Marketplace. This role partners closely with sellers and internal teams to ensure operational readiness across onboarding requirements including KYC, payments, catalog setup, offers, fulfillment, and returns. The Specialist plays a critical role in delivering a high-quality seller experience while supporting Meijer’s curated marketplace strategy and growth objectives.

Requirements

Bachelor’s degree or equivalent combination of education and experience.
2–4 years of experience in eCommerce, marketplace operations, onboarding, account management, customer success, or a related field.
Experience working with third‑party sellers, vendors, or partners in a digital commerce environment.
Strong organizational skills with the ability to manage multiple sellers and priorities simultaneously.
Clear written and verbal communication skills, with the ability to explain complex processes in a simple, seller‑friendly way

Nice To Haves

Experience with online marketplace platforms (e.g., Mirakl) preferred.
Familiarity with seller onboarding components such as KYC, payments, catalog management, and fulfillment workflows preferred.
Experience partnering cross‑functionally with technology, operations, and business teams preferred.
Comfort working in a fast‑moving, build‑and‑scale environment preferred.

Responsibilities

Manage the end‑to‑end onboarding process for approved Marketplace sellers, ensuring timely and accurate completion of all onboarding steps.
Guide sellers through Marketplace requirements including seller registration, KYC and payments setup, catalog creation, offer configuration, shipping, and returns.
Serve as a primary point of contact for sellers during onboarding, answering questions and troubleshooting issues to remove friction and accelerate time to launch.
Partner with internal teams (Marketplace, IT, Finance, Legal, Risk, and Customer Care) to resolve onboarding blockers and ensure sellers meet Meijer standards.
Support seller incubation efforts by educating sellers on best practices that drive early success, including content quality, pricing, shipping expectations, and operational SLAs.
Monitor onboarding progress and readiness milestones, escalating risks or delays as needed.
Capture seller feedback and identify recurring onboarding issues to inform process improvements and documentation.
Maintain onboarding documentation, checklists, and communications to support a consistent, repeatable onboarding experience.