Specialist, Managed Print Services

Howard County Public School System • Columbia, MD

5d • $87,280 - $138,433 • Onsite

About The Position

Under the direction of the Manager, Print Services, the Managed Print Services Specialist is responsible for overseeing the print environment across all schools and administrative buildings. The role combines technical knowledge with customer service, cost management, and strategic planning skills to optimize the print infrastructure in support of the educational environment.

Requirements

• Possession of a High school diploma or GED.
• Five years of experience with the functions, use, operations, troubleshooting and care of commonly used reproduction equipment such as Canon, Sharp, HP copiers and printers and material for business reproduction services.
• Three years of experience providing responsive customer service.

Nice To Haves

• Possession of an Associate’s degree or higher from an accredited college or university.
• Eight years of experience with the functions, use, operations, troubleshooting and care of commonly used reproduction equipment such as Canon, Sharp, HP copiers and printers and material for business reproduction services.
• Experience monitoring and maintaining print servers, related software, and applications.
• Experience working with vendors (i.e. purchase orders, invoicing, scheduling and managing service requests).
• Experience working with budgets, performing account reconciliation, and/or creating financial reports.
• Experience utilizing spreadsheets to organize, manipulate, and analyze data.
• Clerical, secretarial, and/or administrative support experience in an office setting.
• Experience analyzing printing costs.
• Experience implementing structured training initiatives for others.

Responsibilities

• Evaluating, deploying, and maintaining printers and multifunction devices to ensure they meet the needs of staff and students. This includes monitoring device status, troubleshooting issues, and coordinating repairs or replacements.
• Providing support for users, responding to help desk requests, and training staff on how to use print devices and software effectively.
• Collaborating with IT Department Staff to troubleshoot networked printers and ensure print security.
• Oversee relationships with vendor representatives and vendor provided technicians who perform repairs, routine maintenance, and device installations.
• Analyzing printing costs and usage data to help reduce expenses. Recommend policies to minimize unnecessary printing, managing print quotas, and implementing cost-effective print solutions.
• Submit payroll for approval by Manager of Print Services.
• Create requisitions, purchase orders, process invoices.
• Coordinate and process orders for printed materials from schools including envelopes, PBIS tickets, Years of Service certificates, etc.
• Submit and track service requests for building maintenance needs.
• Manage approvals for meeting requests for Gerwig Lane building.
• The employee is responsible for the use of safety devices and protective equipment in order to minimize the frequency and severity of work-related accidents.
• The employee is responsible for using safe practices and methods in the operation and supplies related to their job.

Benefits

• Comprehensive benefits package for eligible employees.
• Information about additional benefits such as paid time off can be found in the negotiated agreement for employees in this bargaining unit.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED