Specialist, Lending Services - Tahoe

Scotiabank•Mississauga, ON

2d•Onsite

About The Position

Contributes to the overall success of the Lending Services business unit by ensuring specific individual goals, plans, and initiatives are executed/delivered in support of the team’s business strategies and objectives. Ensures all activities conducted with a high degree of accuracy follow governing regulations, internal policies, and procedures. In this role, you will champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. You will provide an excellent and high-level client experience by taking responsibility for and ensuring the ongoing successful set-up and servicing of lending products/services for new and existing clients as it pertains to their day-to-day Banking requests, adhering to established performance and productivity standards. You will also be responsible for the preparation, validation, and execution of required products, services, and security documentation for set-up, maintenance, and/or amendments to ensure accuracy and completeness as required for/from Banking partners. You will adhere to established Service Level Agreements (SLA) to create excellent service experiences for our clients and Banking partners. Additionally, you will provide support for completion of reports, and/or review for authorizations. You will maintain a high degree of relevant, up-to-date knowledge and understanding of appropriate products, processes, and policies, including completing internal training to maintain expertise, and reviewing all news items, processes, and related publications. You will participate as active partners, and initiate changes by working with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs, and improve services. You will provide timely and meaningful data to partners to ensure that data is easily available, thereby facilitating the decision-making process. You will respond promptly and effectively to service inquiries, concerns, and complaints from Banking partners, through the ability to resolve day-to-day servicing issues and reduce business and customer impact with the direction of the manager as required, to provide a high-level of service to our customers. You will analyze situations and present sound recommendations and decisions to overcome any obstacles and escalate as required. You will understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. You will actively pursue effective and efficient operations of your respective areas, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk, and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct. You will champion a high-performing environment and implement a people strategy that attracts, retains, develops, and motivates your team by fostering an inclusive work environment, communicating vision/values/business strategy, and managing succession and development planning for the team. You will also perform other related duties as assigned.

Requirements

Post-Secondary Education or a minimum of 2 years of relevant working experience in Financial Services or related industry.
Knowledge of business credit as it applies to Corporate and Commercial Banking’s policies & procedures, products & services, and security & collateral documentation.
Strong Communication (written & verbal) and Organizational Skills
Knowledge of Microsoft Office (Excel, Word, and Outlook).

Responsibilities

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Provides excellent and a high-level client experience by taking responsibility for and ensuring the ongoing successful set-up and servicing of lending products/services for new and existing clients as it pertains to their day-to-day Banking requests adhering to established performance and productivity standards.
Preparation, validation, and execution of required products, services, security documentation for set up, maintenance and/or amendments to ensure accuracy and completeness as required for/from Banking partners.
Adhere to established Service Level Agreements (SLA) to create excellent service experiences for our clients and Banking partners.
Provides support for completion of reports, and/or review for authorizations.
Maintains a high degree of relevant, up-to-date knowledge and understanding of appropriate products, processes and policies, including completing internal training to maintain expertise, and reviewing all news items, processes, and related publications.
Participates as active partners, and initiates changes by working with stakeholders, and business lines to resolve issues, remove roadblocks, reduce costs and improve services.
Provides timely and meaningful data to partners to ensure that data is easily available, thereby facilitating the decision-making process.
Responds promptly and effectively to service inquiries, concerns and complaints from Banking partners, through the ability to resolve day to day servicing issues and reduce business and customer impact with the direction of the manager as required, to provide a high-level of service to our customers.
Analyze situations and present sound recommendations and decisions to overcome any obstacles and escalate as required.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
Champions a high performing environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, communicating vison/values/business strategy and managing succession and development planning for the team.
Perform other related duties as assigned.
Assists Manager, Sr. Manager, and Director with assigned tasks within different pods/teams.
Reviews/provides authorization for transactions and/or temporary credit requests to execute the requirement of set-up/servicing/amendments for new and existing products & services, and subsequent funding as applicable.
Operates independently day-to-day within assigned authorities/limits.
Reviews and processes high volume of standard/non-standard service and credit transactions of companies.
Acts as a dedicated point of contact for day-to-day service activities and provides service and support to our clients and business partners as required.
Provides national coverage between the hours of operations (7 a.m. – 8 p.m. Eastern Standard Time).
Participates in pilots, and test & learns, as required.
Participates in cross-training to broaden skillsets across different areas.
Assists different Service Pods as needed, includes providing back up to the Sr. Managers, Managers, and coverage for the officers within the team.