Specialist, Learning & Development

Samuel, Son & Co.•Oakville, ON

7d•CA$66,800 - CA$91,850

About The Position

This role focuses on designing, developing, and managing learning programs, administering learning technologies, and analyzing learning data to drive continuous improvement. The Specialist will apply a performance-consulting mindset to identify business needs and recommend practical learning solutions. They will lead L&D projects, own learning programs end-to-end, and coordinate daily L&D operations in a small-team environment. The role involves designing various learning solutions, curating on-demand learning content, and promoting learning opportunities. A key aspect is serving as the primary administrator for learning technologies, ensuring governance, standards, and data integrity. The Specialist will also collaborate with various departments to configure systems and support site training administrators. Furthermore, the role involves developing and maintaining learning analytics, reports, and dashboards to provide actionable insights, maintaining accurate learning records, and monitoring system performance for continuous improvement. The use of AI-enabled tools is encouraged to enhance learning processes and decision-making.

Requirements

Minimum 3 years of progressive experience in learning and development, instructional design, and/or learning technology administration, ideally in a complex, multi-site, manufacturing, industrial, or operational environment.
Strong organizational, project-management, relationship-building, communication, presentation, stakeholder-management, and influence skills, with the confidence to lead stakeholder discussions for assigned work, speak in front of groups of varying sizes, and build trust across teams.
Demonstrated experience designing and facilitating learning programs for corporate and/or frontline audiences, using adult learning principles, instructional design models, and program evaluation practices.
Hands-on experience using AI-enabled learning technology solutions, including LMS platforms, e-learning authoring tools, learning data, dashboards, and reporting, to support content development, learning administration, problem solving, and sound decision making.
Bachelor’s degree in Human Resources, Education, Organizational Development, Instructional Design, or a related field, or an equivalent combination of education and experience.

Nice To Haves

Growth mindset, with curiosity, adaptability, influence, and the ability to work independently and support change in a fast-changing business environment.

Responsibilities

Applies a performance-consulting mindset and structured needs analysis to clarify business needs, gather relevant input, identify root causes, and recommend practical learning or support solutions.
Leads assigned L&D projects by engaging leaders, HR Business Partners, SMEs, training owners, and cross-functional stakeholders to identify learning needs, design and deploy practical solutions, support adoption, and continuously improve enterprise-wide learning programs, compliance training, and capability-building initiatives.
Owns assigned learning programs end-to-end, from needs analysis through design, delivery, evaluation, and continuous improvement.
Coordinates essential day-to-day L&D operations, including learner support, program logistics, LMS administration, communications, and reporting, to ensure core learning programs and required learning continue to run effectively in a small-team environment.
Designs, develops, and facilitates self-paced, instructor-led, virtual, and blended learning solutions using adult learning, instructional design, and AI-enabled research practices to inform benchmarking and industry best practices.
Supports consistent implementation of learning programs across corporate and operational sites.
Supports program delivery logistics, including scheduling, invitations, materials, reminders, session setup, and follow-up communications for assigned learning programs.
Supports training owners and decision makers by applying learning technology and adult learning expertise to administer required learning in the LMS, including training requirements, curricula, learning pathways, and training matrices.
Curates and manages Samuel's on-demand learning library to support business, technical, and leadership capability development aligned with Samuel's Strategic Plan and core values.
Partners with the Communications team to maintain L&D resources on the intranet and promote learning opportunities across the organization.
Serves as Samuel's primary corporate administrator and platform owner for Connect and assigned learning technologies, including configuration, learning assignments, security roles, content integration, user support, troubleshooting, vendor coordination, platform optimization, and effective use of AI-enabled features to improve administration and the user experience.
Establishes and maintains learning technology governance, standards, job aids, operating procedures, and data practices to ensure consistent administration and data integrity across Samuel.
Partners with HRIS, IT, vendors, and business stakeholders to support system implementations, upgrades, integrations, testing, issue resolution, and enhancement initiatives.
Collaborates with functional stakeholders, including Health & Safety, Quality, Legal, and HR, to configure learning technologies and administration processes that support regulatory, compliance, and business requirements.
Enables site training administrators through onboarding, training, coaching, resources, and ongoing support.
Develops, maintains, and distributes learning dashboards, reports, and analytics that provide actionable insights into participation, completion, compliance, adoption, and operational effectiveness.
Maintains accurate learning records, rosters, attendance, completions, and program documentation to support reporting, compliance, audit readiness, and continuous improvement.
Monitors learning and system performance data to identify trends, risks, and opportunities, and recommends actions to improve learning outcomes, compliance, and user experience.
Applies critical thinking when using AI-enabled tools to improve learning processes, reporting, automation, content development, and decision support.