Specialist, Lean Maturity & AI Enablement

Nationwide•Grandview Heights, OH

17h•$71,000 - $133,000•Hybrid

About The Position

This position will be hired on a SuccessFlex basis. The hired associate must reside within 35 miles of the following location: Grandview: 1000 Yard Street Grandview OH, 43215 Work schedule: 2 days in office, 3 days remote. This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program. This role is responsible for advancing lean maturity for our Licensing, Commissions and Support services departments within the ISS organization, with a strong focus on leveraging AI capabilities to accelerate continuous improvement and business outcomes.

Requirements

Lean Yellow Belt or Lean Green Belt certification required.
Demonstrated technical aptitude, with the ability and interest to explore and apply AI capabilities in a business environment.
Experience supporting process improvement, operational metrics, team huddles, and structured problem-solving efforts.
Typically, six or more years of experience in business process design or operations.
Maintains and comprehends business process operations or redesign techniques, methods and tools.
Understanding of business trends to support process design and operations to improve performance.
Demonstrated experience in process analysis, process design and process implementation.
Understanding of project management concepts and techniques required.
Understanding of customer business environment preferred.
Competency in process development or process operations preferred.
Good communication skills required for interactions with others.

Nice To Haves

Experience coaching/implementing elements of the Lean Management System
Undergraduate degree in business, mathematics or related field preferred.
Process-related certifications preferred.
Product-related technical insurance course work, e.g., CPCU, CPU, LOMA, preferred.

Responsibilities

Lead lean maturity efforts by identifying and applying opportunities to use AI in support of continuous improvement, problem solving, and operational effectiveness.
Provide consultation and hands-on support for problem-solving efforts, including development of standard work, leader standard work, metric usage, and team huddle practices.
Serve as a lean advisor for approximately one-third of the overall ISS organization, partnering with business areas to strengthen processes and improve team performance.
Support the Licensing, Commissions, and Support Services teams through lean consultation, process improvement, and practical AI enablement.
Drive initiatives that create measurable savings and efficiencies that can be returned to the businesses supported.
Designs, develops, customizes, documents, deploys, maintains and updates business and system processes and procedures.
Performs day-to-day operations of business and systems processes, including the operation of process-related tools.
Facilitates key process events and fulfills customer requests and process deliverables through all phases of the process lifecycle.
Initiates, enables and supports process redesign and/or re-engineering initiatives and projects through continues process improvements.
Identifies, facilitates, markets and implements new and creative business process redesigns.
Performs process evaluations and develops recommendations utilizing benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows within a business process.
Develops and provides recommendations on possible process, tool and control improvements to increase the quality and optimization of business services and resources.
Facilitates ongoing process design activities for a given set of customers or organization as a team member and advisor.
Works and consults with customers and project teams to develop business cases and comprehensive project plans to identify, quantify and deliver process design efforts in support of business objectives.
Monitors and manages process design project plans.
Serves as subject matter expert on project team involved with development, implementation, administration and operation of new processes, which may include multiple functions, product lines and business activities.
Facilitates post-implementation and conformance reviews for complex processes to ensure conformance to process requirements.
Maintains and operates moderately complex process designs, operational and measurement tools and methods to improve business and/or system processes.
Mentors, educates and trains others on the use of process design techniques, methods and tools.
Maintains collaborative relationships with vendors, partners and suppliers to support customer plans.
Facilitates service evaluations regarding outside consulting service vendors.
Coordinates activities for a process project team and helps monitor project schedules and costs.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire