Specialist, IT Service Operations

S&P Global • Dallas, TX

6d • $60,000 - $80,000 • Hybrid

About The Position

The Team: Service Management is a global team that provides specialized technical support across the suite of trade processing and workflow solutions that support all participants in the Public Markets Group. The Service Management team works collaboratively, both internally and across our customer base, operating in a sharing and learning culture with a view to build continuous improvement in our processes. Responsibilities and Impact: We're seeking a talented and motivated Engineer to help us 2nd line Application Support. Solve interesting technical challenges in the areas of distributed high-performance computing for a high-available cloud environment. Candidate is willing to explore new tools & technologies to meet the product demands. This person will report directly to the regional support manager responsible for application support on these systems and will work closely with the global team contributing to the quality of our support. Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner. Work collaboratively with development team as required for third line escalation. Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed. Drive and engage in disaster recovery processes for all products. Coordinate with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancements. Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support.

Requirements

• A Bachelor’s Degree in Computer Science or Computer Engineering or related degree completed no later than May 2026.
• Fundamental working knowledge of SQL and RDBMS principles
• Knowledge of operating systems especially Windows and Linux is a must.
• Good shell scripting experience and ability to use scripting languages such as Python is an advantage
• Experience in reading and debugging .Net code and working knowledge of REST API preferrable.
• Must have fundamental knowledge of networking basics and topology.
• Should be able to understand the basic concepts around Load Balancers and taking servers in and out of farms.
• Knowledge of AWS/CI-CD and some of its technologies such as version control systems, search and analytics platforms, EC2, Redshift, etc is an advantage.
• Must be knowledgeable in SDLC and experience in raising development bugs – including priority assessment, high quality analysis, and detailed investigation.
• Understanding of agile methodology, a plus
• Right to Work Requirements: This role is limited to persons with the indefinite right to work in the United States

Responsibilities

• 2nd line Application Support
• Solve interesting technical challenges in the areas of distributed high-performance computing for a high-available cloud environment.
• Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner.
• Work collaboratively with development team as required for third line escalation.
• Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed.
• Drive and engage in disaster recovery processes for all products.
• Coordinate with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancements.
• Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees