IT Operations Specialist

CACI•Albuquerque, NM

1d•Onsite

About The Position

As a CACI Mission & Engineering Support IT Operations Specialist supporting the Joint Navigation Warfare Center (JNWC) , you will play a crucial role in enabling Positioning, Navigation, and Timing (PNT) superiority for the Department of Defense, interagency, and coalition partners. Located at Kirtland Air Force Base, New Mexico, the JNWC is the DOD’s Center of Excellence for Navigation Warfare (NAVWAR) and PNT capabilities integration. In this pivotal role, you will support the warfighter by providing expert IT operations support to assure and maintain PNT information systems. Your work will directly impact the reliability and efficiency of NAVWAR operations across all domains and military operations.

Requirements

Security Clearance: Current Interim Secret clearance with the ability to obtain a TS/SCI while working.
Education: BA/BS technical degree in computer science, information technology, or a related field.
Experience: Information Assurance Level Technician experience in a large government consulting environment.
Certifications: Must have one of the following IAT Level II Certifications: CompTIA CySA+/CompTIA Security+/EC-Council CND.

Nice To Haves

Additional Certifications: Additional certifications or training equivalent to CompTIA, Security+, etc.

Responsibilities

System Monitoring and Operation: Monitor and operate electronic digital computers to process business, scientific, engineering, or other data according to operating instructions. Ensure the correct peripheral equipment is utilized, clear the system, and operate the equipment. Select and load input and output units with materials.
Error Detection and Reporting: Continuously observe equipment, storage devices, printers, and control panels for operator messages or error indicators. Set up and run diagnostic tests, react appropriately to messages, and report errors or machine malfunctions as required.
Incidental Work: Perform incidental work to machine operations such as maintaining production records, replenishing specified stock items, and distributing output materials.
Customer Support: Schedule and coordinate customer deskside support for the installation of new software or to perform hardware or software break/fix activities. Investigate and resolve all connectivity issues related to end-user, site infrastructure, and IT equipment.
Project Planning: Actively participate in construction project planning, providing detailed requirements for facility IT specifications.
Break/Fix Coordination: Responsible for the on-site coordination of break/fix installations with hardware maintenance providers, providing after-hours support when required.
Inventory Management: Execute and maintain IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings, and asset information.
Technical Support: Oversee technical support for end-user devices and hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog, and wireless technologies.
Process Enhancement: Recommend customer service and IT process support enhancements by researching and recommending new technologies and processes.