Sr. IT Operations Specialist

Everyday Speech

4h•Remote

About The Position

In this role, you will: IT Support & Troubleshooting: Serve as the primary contact for internal support requests, efficiently resolving common issues and owning the investigation and escalation of more complex technical challenges. Compliance & Risk Management: Systematically track and ensure compliance with customer, state, and federal security and privacy requirements, implementing necessary controls, documentation, and process updates to maintain continuous alignment with regulatory and contractual obligations. User Onboarding/Offboarding: Manage and execute onboarding and offboarding processes, ensuring devices and user accounts are correctly provisioned within mobile device management and identity provider services.. IT Asset & Vendor Management: Oversee IT asset inventory, manage procurement processes, coordinate with vendors to maintain a smooth operational workflow, and support vendor/license evaluations to ensure effective, cost-conscious operations. Technology Stack Ownership: Own the lifecycle of our IT and SaaS stack, reviewing contracts, monitoring adoption and streamlining tooling where possible. Security Monitoring & Continuous Improvement: Proactively identify security gaps within IT and SaaS systems, assess vulnerabilities, and implement or recommend remediation measures to strengthen the company’s overall security posture. Documentation & Knowledge Sharing: Develop and maintain. auditable, repeatable IT Service Management (ITSM) operating procedures and a practical, well-maintained knowledge base that drives productivity, reduces recurring issues, and supports ongoing process improvement. Process Optimization: Collaborate with teams to refine IT processes, drive automation, and implement innovative solutions that enhance security and operational efficiency while reducing unnecessary friction where possible .

Requirements

2+ years in MacOS mobile device management
Support experience with a fully remote team.
Hands-on experience with identity access management solutions and provisioning SSO processes across SaaS and other software, Okta preferred.
Proven ability to communicate and collaborate with departments across the company in planning and implementing new IT initiatives.
Competency with Bash and/or Python scripting for automation and process improvement.
Working proficiency with implementing security frameworks or standards across the company

Nice To Haves

Experience in fast-paced or scaling organizations (e.g., SaaS, or tech-enabled services) preferred.

Responsibilities

Serve as the primary contact for internal support requests, efficiently resolving common issues and owning the investigation and escalation of more complex technical challenges.
Systematically track and ensure compliance with customer, state, and federal security and privacy requirements, implementing necessary controls, documentation, and process updates to maintain continuous alignment with regulatory and contractual obligations.
Manage and execute onboarding and offboarding processes, ensuring devices and user accounts are correctly provisioned within mobile device management and identity provider services.
Oversee IT asset inventory, manage procurement processes, coordinate with vendors to maintain a smooth operational workflow, and support vendor/license evaluations to ensure effective, cost-conscious operations.
Own the lifecycle of our IT and SaaS stack, reviewing contracts, monitoring adoption and streamlining tooling where possible.
Proactively identify security gaps within IT and SaaS systems, assess vulnerabilities, and implement or recommend remediation measures to strengthen the company’s overall security posture.
Develop and maintain. auditable, repeatable IT Service Management (ITSM) operating procedures and a practical, well-maintained knowledge base that drives productivity, reduces recurring issues, and supports ongoing process improvement.
Collaborate with teams to refine IT processes, drive automation, and implement innovative solutions that enhance security and operational efficiency while reducing unnecessary friction where possible