Specialist IS Business Systems Analyst

Amgen • Thousand Oaks, CA

1d

About The Position

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Specialist IS Business Systems Analyst What you will do Let’s do this. Let’s change the world. In this vital role, you will be responsible for analyzing business requirements and translating them into efficient and effective information systems solutions. You will collaborate with cross-functional teams to identify system enhancements, perform data analysis, troubleshoot issues, and support system implementation and maintenance. Your expertise in business process analysis and technology will contribute to the successful delivery of IT solutions that drive operational efficiency and meet business objectives. You will partner closely with business stakeholders, product teams, and engineering to analyze processes, identify gaps, and define scalable solutions. This includes leading requirements definition, supporting solution design, and ensuring successful delivery aligned to business goals. Additionally, you will play a key role in ensuring quality and continuity by supporting testing, go-live readiness, and hypercare, while proactively identifying risks, resolving issues, and driving continuous improvement across systems and processes.

Requirements

• Doctorate degree OR Master’s degree and 2 years of Computer Science, IT or related field OR Bachelor’s degree and 4 years of Computer Science, IT or related field OR Associate’s degree and 8 years of Computer Science, IT or related field OR High school diploma / GED and 10 years of Computer Science, IT or related field
• 5+ years of experience in business analysis, requirements gathering, and functional solution design.
• 3+ years of experience working with CRM platforms such as Salesforce (SFMC preferred), with ability to translate business needs into system capabilities.
• 3+ years of hands-on experience working with Customer Data Platforms (CDP), including Salesforce Data Cloud, with strong understanding of unified customer data models, identity resolution, and segmentation.
• 3+ years of experience analyzing data flows, integrations, and end-to-end data mapping across systems.
• Strong understanding (3+ years) of Agile, Scrum, and Design Thinking principles.
• 3+ years of experience creating documentation including user stories, process flows, data mappings, and acceptance criteria.
• 3+ years of experience managing stakeholders and working across business and technical teams.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work effectively with global, cross-functional teams.
• High degree of ownership, initiative, and accountability.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative mindset with strong stakeholder engagement skills.
• Strong presentation and facilitation skills.

Nice To Haves

• 2+ years of experience working within the Salesforce ecosystem (e.g., Sales Cloud, Health Cloud, Service Cloud) from a functional or BA perspective.
• 1-2 years of experience working with AI or automation platforms such as Agentforce or similar tools, including defining use cases and business requirements.
• 1-2 years of experience supporting or defining requirements for agentic or AI-driven workflows and intelligent automation solutions.
• 2+ years of experience working with data and integration platforms such as Databricks and MuleSoft, including requirements, data mapping, and validation.
• 1-2 years of experience working with cloud platforms (e.g., AWS) from a functional or data flow perspective.
• Experience in healthcare, life sciences, or patient support programs preferred.

Responsibilities

• Lead end-to-end business analysis for complex initiatives, from discovery through delivery.
• Partner with stakeholders to define business needs and translate them into clear, actionable requirements.
• Manage scope, priorities, dependencies, and timelines across multiple initiatives.
• Facilitate workshops, backlog grooming, and Agile ceremonies to drive alignment and execution.
• Collaborate with product and engineering teams to ensure solutions meet business objectives.
• Analyze business processes and drive improvements through optimization and automation.
• Develop and maintain key artifacts including user stories, process flows, and data mappings.
• Support testing, including UAT, to ensure solutions meet functional and business requirements.
• Identify risks, gaps, and data issues, and drive timely resolution.
• Support integrations and ensure seamless data flow across systems.
• Drive cross-functional alignment to deliver high-quality solutions on time.
• Support go-live and hypercare to ensure stability and successful adoption.
• Contribute to AI-driven and agentic solution initiatives by defining business use cases and requirements.

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees