Specialist-Information Services Intermediate

Indiana University Health System • Bloomington, MN

5d • Hybrid

About The Position

Performs analytical, technical, and installation of new and existing IU Health approved end user devices. Works on hardware and software problems. Interacts with customers and other Information Services Teams such as Networking, Servers, Database, Applications, Web, Vendors, etc., to restore services and/or identify and correct the core problem. Basic understanding of networking and communication protocols. Installs new equipment and maintains existing equipment including the ability to perform warranty work. Assist as needed in small and large end user projects and moved, adds, changes of equipment, software and peripherals including on-site troubleshooting of existing equipment. Reports problems via established policies, procedures, and rounding logs. The Technical Support Specialist ensures that IT systems operate at peak efficiency and with a minimum of downtime to end-users and takes proactive measures to prevent technical problems and ensure IT security.

Requirements

• High School Diploma required.
• 2-4 years' experience in Service Desk required.
• Previous Phone support experience required.
• Understands basic concepts of Information Services.

Nice To Haves

• Bachelors preferred.
• A+ Certification preferred.
• Recommends experience working in a Network Operations Center.

Responsibilities

• Installing hardware, software, and peripheral devices
• Diagnosing technical issues and problems
• Troubleshooting and resolving problems related to network connectivity, software configuration, and hardware malfunctions.
• Providing timely and effective technical support and communicating effectively with end-users and other IT personnel
• Documenting and updating support tickets and service requests and working in coordination with other IT staff to ensure smooth and efficient IT operations.
• Asset Management control in ticketing system
• Customer Rounding
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED