Specialist III, Financial Aid

Tarrant County College District•Fort Worth, TX

3d•Onsite

About The Position

This role is responsible for working with students and potential students to educate, enroll, and maintain financial aid programs. Collaborates with internal peers and departments to execute financial aid programs and generates reports and written communication for the department.

Requirements

Associate’s degree or 60 college credit hours and three (3) years’ working experience related to the Essential Performance Requirements; or any equivalent combination of education and work-related experience
Skilled in delivering high-quality customer service and building effective interpersonal relationships, including strong listening, verbal, and written communication skills
Skilled in using computer applications and enterprise systems, including the Microsoft Office suite and the Microsoft 365 platform
Ability to perform and prioritize multiple tasks seamlessly, ensuring accurate and timely completion, while exhibiting strong attention to detail and organization
Ability to work effectively both independently and as part of a team in collaborative environments, engaging with faculty, staff, and external stakeholders
Ability to identify routine issues and escalate non-standard problems using established procedures in a fast-paced work environment
Ability to review basic information and follow policies, procedures, and guidelines when completing assigned tasks
Ability to coordinate assigned work and communicate effectively with faculty and staff to support campus and departmental operations
Ability to maintain a high level of diplomacy and tact, ensuring confidentiality and discretion with sensitive and confidential information

Nice To Haves

At least one (1) year's working experience in a Financial Aid office
Bilingual in English and French, Spanish, Vietnamese, or other foreign language in both written and verbal communications

Responsibilities

Assures compliance with all local, State, and Federal regulations and laws regarding student financial aid
Assists in providing direction, guidance, knowledge, and accurate information regarding financial aid, including but not limited to: TCC policies and regulations of state and federal agencies
Manages specialized financial aid programs (reviews, processes, notifies, or reconciles)
Creates reports, business correspondence, forms, and presentations
Conducts staff training
Regularly interacts with faculty, campus, and district administrators, technical staff, as well as other colleges
Assists the department with its outreach and awareness efforts, including conducting financial aid presentations, for both on and off-campus locations
Assist students with financial aid applications and processes
Evaluates student eligibility for financial aid awards, including scholarships, grants, work-study, and loans
Enters and retrieves student information in the student management system and Federal student aid databases in connection with the responsibilities of serving financial aid students
Collaborates with essential departments to ensure student preparedness and success
Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
Supports the mission, values, goals, and principles of the College
Performs Other Related Tasks as Required