Specialist III, Business Services

Tarrant County College District•Detroit, MI

2d•Onsite

About The Position

This role assists with student account issues in the Manager's absence, serves in a lead compacity to part-time team members, and conducts required and recommended training sessions in relation to Business Services daily duties.

Requirements

Associates Degree or 60 college hours
Three (3) years' working experience related to the Essential Performance Requirements; or any equivalent combination of education and work-related experience
Knowledge of proper cash handling and financial record-keeping techniques, ensuring secure, accurate, and timely processes
Skilled in excellent customer service and interpersonal relationships including strong listening, verbal, and written communication
Skilled in computer applications and enterprise systems, including the Microsoft Office suite
Ability to collect and analyze data so as to make decisions or provide sound recommendations based on policy, procedure, practice, and existing regulation while exhibiting strong attention to detail and organization
Ability to work effectively in a collaborative environment either individually or as part of a team
Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
Ability to delegate work appropriately to meet College and campus deliverables

Nice To Haves

Bachelor’s degree
At least one (1) year’s working experience working in customer service, preferably in a higher education setting
At least one (1) year’s working experience working with large amounts of cash and financial transactions
At least one (1) year's working experience working in a college or university setting related to the Essential Performance Requirements
At least one (1) year's working experience using Microsoft 365 applications, including Excel (spreadsheet creation, formulas, data entry), Word, and Outlook (professional email communication, calendar management, meeting coordination)

Responsibilities

Conducts new hire and refresher training sessions for the Business Services Department; responsible for maintaining Business Services Procedures Manual
Assists the Manager of Business Services as a subject matter expert in managing student accounts and works in conjunction with the Manager in maintaining office operations; handles decisions regarding student account issues in the Manager's absence
Manages the day-to-day work of part-time team members, ensuring accuracy, timeliness, and adherence to Business Services processes and procedures
Participates in special projects and presentations
Fosters relationships with other core internal departments and attends meetings representing Business Services
Performs customer service duties, such as assisting students, faculty, and staff in person, by telephone, email, or live chat and maintaining the 1098T hotline
Processes payments, balances cash drawers, prepares bank and miscellaneous deposits, processes petty cash, and distributes paychecks; orders and stocks office supplies
Manages all BankMobile customer service-related issues
Processes and invoices third-party sponsorships for student accounts and corporate services; processes payments and maintains records
Ensures accurate allocation of military tuition benefits to student accounts and return of funds to Veterans Affairs
Corresponds with payment plan company and collection agencies to maintain current and past tuition and miscellaneous accounts
Verifies and posts details of business transactions, such as returned payments; analyzes and processes student account balances and refunds
Prepares vouchers, invoices, account statements, requisitions, reports, spreadsheets, generated 1098T forms, and other records
Maintains lost and found items, handles vending machine service issues and refunds, and manages campus key inventory; distributes and receives keys from faculty, staff, and administrators
Works opening and closing shifts, depending on operational needs
Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
Supports the mission, values, goals, and principles of the College