Specialist II - Driver Operations

Quality Carriers, Inc.•Liberty, MO

5d•Onsite

About The Position

This position is the primary day-to-day contact for an assigned group of drivers (generally up to 30 drivers), consisting of company employee drivers and/or independent contractors. Drivers operate on a 24/7 basis; accordingly, an SDO is expected to participate in an on-call schedule. This schedule will vary based on location and business needs. This position handles a range of driver operation responsibilities, including but not limited to dispatching, load planning and customer service.

Requirements

Excellent communication and interpersonal skills.
Experience with DOT Requirements, CSA expectations and Safety procedures.
Ability to travel multiple times per year as needed for training and career development purposes.
Highly proficient computer skills. Must be comfortable using a computer and various software programs.
4+ years truck transportation industry experience or 4-year degree preferred.
2+ years of experience in a leadership or management position.

Responsibilities

Facilitate each driver's individual compensation and time at home requirements.
Maintain a driver calendar to plan all drivers’ requested time off or unavailability, including compliance-related unavailability.
Record all driver home-time requests in TMW and other applicable systems.
Discuss safety, compliance, and service issues with drivers as needed and facilitate required documentation.
Review performance bonus results with company employee drivers quarterly, providing feedback to maximize earnings.
Perform a minimum of one driver ride along per quarter.
Actively engage drivers daily in safety conversations to help drive the QC Safety Culture.
Ensure drivers' hours of service are properly updated in the ELD system.
Work with Operations and Safety to issue breach of contract notices to independent contractors as required.
Work with Operations, Safety, and HR to develop disciplinary actions for company employee drivers consistent with company policy.
Review system tools and data to provide relevant information to drivers regarding safety, customer service, regulatory, and company policy compliance.
Validate driver dispatch plans to ensure compliance with regulations and company policies.
Work with the Maintenance team daily to ensure all company equipment is in full compliance with all federal, state, and local regulations.
Ensure all monthly on-line safety training is completed and work with drivers and Safety to assign other training or refreshers as needed.
Verify all tractor profiles are accurate, including both presence and working condition of equipped accessories.
Properly pretrip and communicate all assigned loads for assigned drivers to ensure a minimum of 95% on-time service is maintained.
Verbally and electronically dispatch all drivers in accordance with company policies, utilizing company devices and software, such as ISAAC tablets, TMW, and TotalMail.
Coordinate driver utilization with Central Scheduling and Equipment Planning teams to maximize driver earnings while ensuring customer service expectations are met.
Communicate all potential and real service-related issues proactively as they occur to ensure the customer is notified of all late deliveries prior to the planned arrival.
Work with drivers on a daily basis for a smooth dispatch workflow process.
Make the daily schedule and secure the necessary backhauls for all assets using all available inputs, to include, but not limited to, the driver calendar, available yard checks, available orders, and out-of-service reports from maintenance or driver reports.
Work with surrounding terminals and central scheduling to maximize loaded miles on all assets.
Manage the end-to-end tank wash process for all terminal-assigned equipment, including timely tank wash assignments, confirmation of prior product compatibility with the tank wash, scheduling, PO coordination, and ongoing communication with the tank wash on ETA to ensure timely completion.
Manage driver capacity priorities.