Specialist II, Digital Content Operations - NA Digital Operations

Nike•Beaverton, OR

1d•Remote

About The Position

This role is part of the North America Consumer Experience Operations team, focused on delivering seamless digital consumer experiences across Nike’s marketplace, flagship platforms, and post-purchase journeys. The position partners closely with Digital Brand, Marketing, Site Experience, Digital Operations, Platform, Commerce, and Global teams to drive operational excellence and consistent execution. The role reports into North America Consumer Experience Operations and does not have direct people management responsibilities. The ideal candidate is a highly organized and operationally driven professional who thrives in a fast-moving digital environment, bringing a strong sense of ownership, exceptional attention to detail, and the ability to manage multiple workstreams without losing focus on quality. They excel at building trusted partnerships across functions, translating business priorities into actionable plans, and ensuring content moves efficiently from brief through publication. The candidate is energized by process improvement, problem-solving, and continuous optimization, comfortable navigating ambiguity, identifying risks before they become issues, and coordinating rapid responses when challenges arise. They possess a consumer-first mindset, strong project management capabilities, and a passion for delivering flawless digital experiences. Experience with content operations, automation, and digital production workflows is essential, along with the ability to balance campaign execution with day-to-day operational excellence.

Requirements

Typically 2+ years of experience in digital content production, content operations, project management, ecommerce, traffic management, or related fields
Bachelor’s degree in Business, Marketing, Operations, Ecommerce, Communications, or related field. Will accept any suitable combination of education, experience and training
Demonstrated expertise in cross-functional collaboration, quality assurance (QA), publishing operations, incident management, and performance reporting through Key Performance Indicators (KPIs)

Nice To Haves

Experience with Airtable or similar workflow management platforms
Experience with content management systems and workflow automation tools preferred

Responsibilities

Support end-to-end digital content production, tracking deliverables across channels and ensuring timelines, approvals, dependencies, and publishing milestones remain visible and actionable.
Partner with Digital Brand and Marketing teams to operationalize seasonal campaigns, product launches, and key consumer moments, translating strategic priorities into executable content plans.
Maintain strong operating rhythms through documentation, workflow governance, production tracking, and stakeholder communication that keeps teams aligned and informed.
Lead publishing readiness and quality assurance (QA) efforts, ensuring content accuracy, channel compliance, and a high standard of execution before launch.
Serve as a key contact for content, tooling, and publishing incidents, coordinating with the appropriate partners to triage, communicate, and resolve issues efficiently.
Collaborate across Digital Operations, Platform, Commerce, Global, and Consumer Experience teams to identify risks, remove bottlenecks, and improve execution quality.
Support the adoption of new tools, workflows, and automation opportunities while monitoring operational health, campaign readiness, and Key Performance Indicators (KPIs) to drive continuous improvement.